2 Alaska Mazda Dealers

I’ve brought my car here multiple times, but based on my - Joshua.Kappl

I’ve brought my car here multiple times, but based on my most recent experience and the ongoing issues that followed, I cannot recommend this establishment. Initially, the staff seemed friendly and helpful. I brought my car in for service related to a check engine light. After diagnosing the issue, I asked whether the car was safe to drive for the week while waiting on parts. I was told it would take about a week for the parts to arrive and that the car would be okay to drive for that period, with the caveat that it shouldn’t be driven much longer than a week or two. After roughly two weeks with no updates, I contacted the service department for a status check. At that point, I was informed that the parts would actually take approximately 4–5 months to arrive. This was a significant change from what I had originally been told. When I raised concerns about the conflicting information, I was told they would try to work out a solution and that I would receive an email once the manager made a decision. After another two weeks with no response, I went to the location in person in an attempt to resolve the issue reasonably. I was told the Service Manager, Kaitlin Herndon, would be available the following day. When I returned, I was informed that she would not see me and that a full refund would not be issued. To date, my full refund has still not been processed. This experience reflects poor communication, unfulfilled commitments, and a lack of accountability when problems arise. While I remain open to a fair resolution, it does not appear that the business is. As a result, I will not be returning or recommending this shop to others.

Read More