35 Arizona BMW Service Centers

By far the best customer service experience. - Yvette

By far the best customer service experience. They updated me consistently on my vehicles status and went above and beyond to ensure I understood the process of the repairs. Truly an overall positive experience. Thank you Luis

Good service, usually takes longer time than anticipated - ikeaustin

Good service, usually takes longer time than anticipated by advisor. Overall, quite happy with service/dealer.

Thank you so much I appreciate and love the work you guys - Tiffanycranmer

Thank you so much I appreciate and love the work you guys did on my vehicle

Everything went smooth and there was no hassle. - awaggo1

Everything went smooth and there was no hassle. They adjuster and all the office personnel were great

Extremely pleased with your technician, very - ldjaqua

Extremely pleased with your technician, very knowledgeable answered all my questions and explained everything very well.

We went to Arrowhead BMW after being very disappointed - Holeinone

We went to Arrowhead BMW after being very disappointed with our service at Chapman BMW in Phoenix. Arrowhead exceeded our expectations in every way. They went above and beyond to make sure that our problem was solved. They provided us with a loaner and there was no waiting time to pick it up. Everything with seamless - from pulling our car into the service area to driving it back out again. Best BMW service ever!

The service manager was very thorough and provided a - Scott

The service manager was very thorough and provided a loaner car during the time the car was being serviced.

I have had a good experience at North Scottsdale BMW. - Jennielambchop

I have had a good experience at North Scottsdale BMW. No one tried to up sale me nor pushed me into some service that I didn’t want. Everyone was very .courteous.

Please DO NOT use this dealer for service. - Murphy.patrick

Please DO NOT use this dealer for service. I had a simple fuel leak from pump to engine in fuel line in my 2011 328i. 1 line replaced at a cost of $1,300+. First thing I did was try to fill tank with gas. Would not take gas, pump kept shutting off. Couldn't figure out why, thought it was just a bad pump nozzle. Later found out at a different repair shop that the charcoal filter was completely full with liquid fuel, preventing the emissions system from working properly. The only way for that to happen is to overfill fuel tank multiple times per week until no more gas will fit in filler neck. I always stop at first shut off, so that wasn't it. OR, as I believe, someone physically dumps gas into the filter canister. This is not a problem that will be immediately visible to most people. Takes a minute to destroy the other components. $3,500 later, problem solved. Of course, I can't prove my suspicions since no one is allowed to actually watch the work being done, but I am not a dumb person and have talked to a few techs at BMW and feel confident that I'm right. I will do all I can to pass on my story and help people avoid this dealership for service.

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

I had major body work done on my car. I was asked to... - DanRyan

I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem. I expected Moore and I got a lot less :(