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James AMAZING Service Manager!!! - Lisa and Barb
The absolute BEST in customer service!!! James the Service Manager is top notch and goes ABOVE and BEYOND!!!! He pays attention to the fine details, always has a personable warm welcome when you walk in the door and he takes the time to know your name as he comes out to meet you before you can even get out of the vehicle!! You can tell He truly LOVES his job!! James IS the epidomy of customer service!!!
An absolutely ATROCIOUS service experience. - tekdiveraz
Look Out! I have nothing but praise in working with Michael Dilello. He is honest and goes the extra mile to help out in dealing with issues. Unfortunately he was on vacation for three weeks, and I experienced an electrical failure that needed immediate diagnosis. I requested via the website Mel Charles. He initially dealt with me on the vehicle and was very courteous and competent. They explained they were quite backed up in the shop and may not have time to work on it till monday. I was afforded a loaner vehicle in the meantime. I was clear that if the repairs were exorbitant, I would be declining the repairs and having them done elsewhere. I requested for diagnosis and for them to call with a quote on necessary repairs for the vehicle.
Two hours later I get a call from Michael Wagner, who I DID NOT request to handle my repairs. He rattles off a laundry list of repairs, about 6 items in total, averaging 1600 dollars PER line item. He then tells me that the instrument cluster reported a failure code, and that item alone is 3800 dollars. He then proceeded to play good cop and tell me that there is likely nothing to worry about with the instrument cluster but that I will need a new alternator at a cost of 2800 dollars, combined parts and labor, Air oil separator and necessary hoses, 1600, Steering sensor control, 300, etc... I then told him I needed a bit of time to think about how this was going to be handled, particularly the cost of all of this. It then made me think about trading the vehicle. And then I realized how this scam worked.
So anyway, I call Michael Wagner back, and get voicemail. I left him a message to do only the steering sensor calibration (300) and since I needed the air oil separator, Id have the owner of JSE Automotive, change the oil at that time. He then ordered an oil change for the vehicle and a sensor recalibration, which was successful.
When I got the vehicle in to Jason Schwab at JSE Automotive, he went off the shop ticket diagnosis, not the email I recieved. I was under the impression that all these things were wrong with the vehicle. I was suspicious about the air oil separator, particularly the price. 800 dollars for parts and 800 dollars for labor for that seemed REALLY RIDICULOUS. So I checked online for the necessary parts. It totaled a little over 175.00 for all of it. Hmm...
Later that day, I was told by the owner of JSE Automotive that the vehicle was all done. It troubled me that he found a bad bearing on the water pump, which was missed by Land Rover North Scottsdale. He also found that the clutch on the engine driven cooling fan was inop as well. He also tested the battery, which is something Land Rover service should have found in their inspection process. It had a failed cell. When I asked him if he had replaced the air oil separator, he said... it didnt need it. I asked him if he found any oil in the intake and throttle body, which is what Michael Wagner told me on the phone. It was completely clean, and the hose from the separator running up to the intake was free and clear. Hmm... I call B.S. For the cost of one line item I resolved all of the valid discrepancies found in the shop that were detailed on the garage ticket. If I had gone along with what I was told by Michael Wagner in his email, and the song and dance he did on the phone, I would have wasted at least 6500.00. It makes me wonder how many others he has potentially defrauded in this manner. I have requested Jaguar Land Rover USA to investigate this issue, and may decide to have the county attorney investigate as well. This man has a real ethical issue.
I had major body work done on my car. I was asked to... - DanRyan
I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem.
I expected Moore and I got a lot less :(
Car was left with paint dust on dash. Grease on door handle - John Hafer
Paint dust on dash. Paint on under dash. Paint on rubber gaskets & glass. grease on door handles & interior leather. Glass molding was not installed correctly. Repairs to paint came off on first wash.
Not what I expected from a Lexus Repair shop. This repair was done at the Speedway Location. Have had repairs done on other Lexus here without problems.
Not honest - Marilyn
1.0 star rating 3/8/2017
I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.
Fantastic service! Will definitely come back. Everyone... - Mayandmarc
Fantastic service! Will definitely come back. Everyone from the the courtesy driver, cashier, and service people were very pleasant and friendly. Oh, and the Danish, tea/coffee, and popcorn is a nice touch. Waiting area with big screen TVs is comfortable. Nice attention to customer needs.
Consumer beware when dealing with this shop. They are the... - joepierce75
Consumer beware when dealing with this shop. They are the poster child for what causes people to be leery of Auto Repair shops. It is safe to assume that most people (especially those who may not be very car literate) wonder if they are getting a fair deal or are being ripped off. If you go to San Tan Auto, I assure you that you will be ripped off. They are for lack of a better term crooks. I had a check engine light on, and over a month or so I replaced several parts. 1st the Mass Air Flow Sensor, then myself and a friend who is a ASE Cert Mechanic installed new O2 Sensors on Bank 1. I got the light again a few days later before I was able to put it through emissions, the O2’s for Bank 2 were setting off the code this time. My friend was very busy and I simply wanted to pay someone to do the O2 Sensors to avoid the hassle. I Called several places, San Tan Auto gave me what seemed like a fair estimate. I took my truck in and they took 25 min to do the repair. 1st red flag, the owner Hector, charged me the full hour when .5 hours labor would have been more fair. Red flag 2, after they pulled my truck around, they told me they had reset the codes, and this was basically the last thing left to replace to cure the code issue I was having. Yet before I even got out of the parking lot, the light popped back on, thinking they had forgotten to reset them I pulled back in and asked them to check it. They told me they were getting “another code” that was the O2 Heater code. They said I would need to bring it back to have them do diagnostics and trace it down to figure out where power issue was. Something felt wrong, so I called my friend (the mechanic) and asked him who he would recommend taking it to. He recommended a shop and I took it there. That shop (who I had a great experience with) told me that San Tan Auto had installed the wrong O2 sensor upstream on Bank 2 and that it was not even connected. It was installed, but the connector was completely different than the one on my vehicle. Clearly a certified mechanic as they represent themselves as at San Tan Auto would know they were installing the wrong part, and if they were not smart enough to figure that out they there is no chance they did not know that it could not be plugged in to the connector on my truck.
What was the end game for San Tan Auto? Install a bad part and get me to bring it back to charge me more for diagnosis not necessary so they could eventually fix it and charge me more un-necessary funds. Clearly they were scamming me and I have spent the last several weeks trying to get my money back from them and the owner Hector has only refused to acknowledge fault and repeatedly hung up on me.
I would recommend you avoid this shop, they are the worst variety of shops, one with no integrity.
Looking for a good shop that will offer integrity and professionalism? I recommend White’s Integrity Auto @ 480-988-5180.