33 Arizona Land Rover Service Centers

I have had anything but outstanding service and i do not - daninjesus

I have had anything but outstanding service and i do not feel like just a number. I feel that Justin has gone above and beyond to assist in my needs in regards to my Velar. He is polite professional and knowledgeable. He takes his time to answer all my questions and never makes me feel rushed or unimportant.

Excellent customer service and quality of work. - Tom

Excellent customer service and quality of work. They kept me informed regularly on the completion date and they made my vehicle look brand new again.

Everyone was great. - Francisriddle08

Everyone was great. We were kept in the loop with all the progress. Our experience was professional at all levels from intake to dismantling and putting the car back together and then painting.

Excellent, staff and customer service especially Valerie - itsstac

Excellent, staff and customer service especially Valerie were right on top every step of the way with the repair work.

As a LR4 owner, I am proud to say that I use my “Henry”... - di_s_henry

As a LR4 owner, I am proud to say that I use my “Henry” for what he was built to do…explore unique, beautiful, and sometimes remote wilderness areas in Arizona! (Sure, he takes me to work in style too!) Henry is the first vehicle that I have ever purposely taken off road, so it has been a learning experience (thank you AZLRO club –www.azlro.org). I am pleased to say that Michael Dilello has been through it all with me. Patiently explaining the ins & outs of what to expect w/regards to Henry & off-roading. For example, who knew mud on the inside of your 20” tire rims would be enough to throw them off balance? Michael did, now I do too! My latest off-roading adventure (doing the back road to Crown King) included a popped tire! Well, not popped, but a pretty deep rock cut which resulted in having to replace it with my spare. In addition, to the tire damage, poor Henry’s paint was looking a little beat up (mind you he is only 3 months old.) Unfortunately Henry has had way too many close encounters, & not with the 3rd kind; but with the “sharp & scratchy” kind – branches, bushes, you name it. Yes, he had acquired what is more commonly known as Arizona Pin-striping. Once again, I reached out to Michael for help. I just picked him up from LRNS and am amazed at how gorgeous he looks! He looks like he just stepped off the showroom floor. Naturally, not every scratch is done as I wanted to be mindful of removing any clear coat. I have forewarned all the boys in the AZLRO club that they will now need to break out the clippers again, as I am going to be in a panic about getting too close to anything that may mar Henry’s new wax job! And, yeah I assume the new full size spare is fine too…sorry, totally enthralled with how beautiful Henry is again. LOL. Long story short – Michael at LRNS always takes fantastic care of Henry & me. He makes me feel like he is my personal Service Advisor & that I can call him for anything (and I do..well ok, I send him emails w/a bulleted list). He’s stuck with us for life! Thank you Michael & LRNS for always taking such good care of us!

NOTICE NEARLY ALL THE FIVE-STAR REVIEWS APPEAR STAGED? - T.S. -

NOTICE NEARLY ALL THE FIVE-STAR REVIEWS APPEAR STAGED?? My advice is to go through and read the detailed one-star reviews, there is a CLEAR pattern with what you will find. You can also notice this at their sister locations i.e. Arrowhead BMW. In March 2024, I arranged for my vehicle's annual service, confirming the appointment and scheduling a pickup later in the week. Unexpectedly, Cody Bates contacted my spouse, who wasn't the designated point of contact, and deceitfully added $500 worth of unnecessary services without consent. Despite attempts to resolve the misunderstanding, Cody displayed a lack of accountability or desire to problem solve. Despite paying nearly $2,000 for BASIC servicing (CABIN FILTER, OIL CHANGE, TIRE ROTATION), I was unjustly blamed for the unauthorized upselling (isn't doing that malicious or unethical?). However, even after trying to fix things, it became evident that upselling was a common practice for Cody and the company, leading me to believe it was intentional. Upselling is a common practice however, it should NOT be done aggressively, unethically, or done by any means necessary. Although I've NEVER felt compelled to leave a negative review on google before, I feel obligated to share my experience to warn others about the unethical practices of this business. Unfortunately this is not the FIRST of issues and NOT EVEN the worst of issues... After these experiences It's clear it's not just a "mistake" it's just how they do business. I hope this can help you in considering your options… Go to Scottsdale instead.

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

I had major body work done on my car. I was asked to... - DanRyan

I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem. I expected Moore and I got a lot less :(

Belliny Flores and his team are extremely professional... - WHP

Belliny Flores and his team are extremely professional and very competent. We selected Royal Collision, although the Group are not Porsche dealers, they are certified and guaranteed by our insurers, Allstate.. From the initial contact, through the repair process Royal were “our partners” and completed the repair on time. Particular thanks to Emily, for making this a smooth, painless experience.

Not honest - Marilyn

1 review 1.0 star rating 3/8/2017 I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.