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A huge “Thank you!” to your Service Department of Rob... - George & Rosie McDuffie
A huge “Thank you!” to your Service Department of Rob Burdes, Luis Iractteta, & Jared Gebell. When one of the two air conditioners on our Tiffin coach died, these three came to our rescue! The temperature in Green Valley, AZ, was in the mid-nineties, and we were sweltering. They located and installed the new air conditioner in such a professional and timely manner. We highly recommend these three members of your service department!!! ⭐️⭐️⭐️⭐️⭐️
When we bought our Jayco tt 4 months ago it had a warped... - Lone Family
When we bought our Jayco tt 4 months ago it had a warped cupboard door that WWRV ordered a replacement for. It just came in and we were in and out of the service department in under an hour. Tiffany did a great job and the whole staff were very friendly.
Service Department - Bobbilt
Once again, Chris, in the service department, makes the extra effort to insure our needs are met. We're in our second purchase with Affinity, having gone from a 28 footer to a 40 plus footer, and can continue to say this dealership stands tall in customer service after sales. Thanks Chris and Affinity upper management for knowing what true customer service means.
We had a great Experience . . . - mdshay1123
First a little background information: We are from Minnesota, entering our 12th year of RVing and have been coming to Arizona for seven years now. Two and half years ago, we purchased a Winegard Trav'ler Satellite Dish at an estimated cost of $2,500.00 installed by and from CAMPING WORLD of TUCSON, AZ. This unit comes with a 2 year limited warranty. We purchased an Extended Two Year Warranty for $200 (part of the $2,500).
While on our way to Yuma this year, our 2.5 year old Satellite Dish stopped working due to a “motor stall.” When we arrived in Tucson, it was 2 days before Thanksgiving. After getting set-up in an RV Park, near Camping World, I contacted and spoke with the Store's Retail Manager: James Geringer. He immediately arranged a diagnosis appointment for the next day.
After determining what was needed, James and his assistant: Rosie bent over backwards to contact Winegard and get them to send the repair parts out to CW the same day, so if all went well, the parts would arrive a.s.a.p. after Thanksgiving.
The parts arrived on Monday, which was fantastic considering the long Thanksgiving Holiday weekend. There was technical prep work required, assembly needed and all done to the Turret Base – Winegard #SK-SMOO on Monday. Our 5th wheel was scheduled for repair on Tuesday. Throughout all this time, James or Rosie provided up-to-date and on-going communications, which we appreciated because it told us we were being well looked after.
In addition to the above, our “pin box” needed adjustment attention. Doug in another part of the Service Dept. coordinated attention and repair for the pin box need. Our unit was returned to us by Noon on Tuesday.
We COULD NOT be more pleased with the experience we had at CAMPING WORLD TUCSON. The whole process was much more complicated and intricate than I could convey in my review. It was all handled extremely well. Our hats are off to James, Rosie, Doug and technician: jray. We have always been treated well at the CAMPING WORLD of TUCSON and we wanted others to know about our experience. We were NOT paid for my review. By Mike and Sandy S. of Minnesota