51 Arizona Recreational Vehicles Service Centers

Excellent customer service and quality of work. - Tom

Excellent customer service and quality of work. They kept me informed regularly on the completion date and they made my vehicle look brand new again.

Everyone was great. - Francisriddle08

Everyone was great. We were kept in the loop with all the progress. Our experience was professional at all levels from intake to dismantling and putting the car back together and then painting.

Excellent, staff and customer service especially Valerie - itsstac

Excellent, staff and customer service especially Valerie were right on top every step of the way with the repair work.

I guess the following is my fault for going back to La - Flyerone

I guess the following is my fault for going back to La Mesa Tucson service after the issues I had last time but they called about a seat belt recall and I also had a Hydraulic leak in the leveling jack system. I arrived at my appointment on Nov. 30th at 8:00 where I met with my service advisor Julio. We went over my seat belt recall and jack issue and I asked how much it would be to do an oil change, fuel filter, and generator service, he looked at a list and said $1100 + parts and in his word he said parts aren’t that much and it included checking all fluids and adjusting and lubing the slide outs. I agreed to that work and amount. He called me a couple hours later and said the rear differential fluid was dirty and the radiator fans were clogged at the price of $290 for the differential and 1 hour labor for the radiator, I refused those services. I didn’t hear anything back on Thursday or Friday so I called Friday afternoon to get a status, Julio said they had to order some “bolts” for the jack system but everything else was done and would be ready Monday. Monday passed and no communication, I called Tuesday morning and was told the motorhome was ready and I could pick it up after 1:00. I arrived shortly after 1:00 and was presented with an invoice of over $2800, mind you the recall was free and the hydraulic system charge was about $99 for half an hour labor to tighten some bolts. It was extremely hard to tell where I was being overcharged because the invoice was broken up in sections, it didn’t just list $1100 and what was done, it had air conditioner service that I had never requested but assume it was part of the $1100 package deal. I asked Julio how it got from $1100 + parts to $2800, he looked at the invoice and said the discounts weren’t applied, even though I think he was the one that filled out the invoice. He came back with a cost of over $2300 and I just paid it and left vowing to never set foot in La Mesa again and warn others of the deceptive practices through social media, online reviews, and the Better Business Bureau. It’s hard to tell how much I was overcharged since I didn’t notice until I got home that I only received a copy of a small portion of the invoice. The invoice also stated that I had agreed to an estimate of $3000 which I never agreed to.

Worst Dealership ever. - EX-Unsatisfied

Worst Dealership ever. Sales people were nice while they ripped me off. Service is terrible. They sold me a new RV that was damaged without telling me, took over sixty days to register it and then cheated me out of registration fees. When you make a service appointment it’s just to drop of your vehicle for the weeks or months they keep it for service,

I bought a new Cougar travel trailer from Camping world - judiecrawford

I bought a new Cougar travel trailer from Camping world in 2021 and have an extended warranty. We have had continues problems with the refrigerator. It burns out the thermal coupler when we begin traveling on the highway. When we arrive to our destination, the refrigerator doesn't work at all, electricity or gas. We've taken the trailer into the service department several times for the same reason. Today, we picked it up while the refrigerator was working. By the time we got home it wouldn't come on. After the fourth time visiting the service department, we called to let them know that the problem still exists. The service representative, service tech, the department manager, and the store manager all agreed that the model wasn't made to work while traveling. I checked the manual and it gives directions for the refrigerator while traveling. I called the manufacturer for Kestone Cougar and expect an answer tomorrow. Meanwhile, my husband called another RV service who said that isn't true. My next move, tomorrow, is to call corporate, then a lawyer regarding the federal MMWA Law. I smell a skunk.