426 Arkansas SRT Service Centers

Shop did warranty work on my jeep that I bought from - evil_inc2003

Shop did warranty work on my jeep that I bought from them. Didn't do it correctly and was back in two weeks. They kept it for 2 months blamed me and charged me. They had my only vehical and refused to give me a loaner. Got it back and didn't make it 100 feet from the dealership before it broke again from the same issue. Now I have to have to pay another shop fix what they broke. I will never be back.

Wonderful staff, easy to set up an appointment. - uncle-T

Wonderful staff, easy to set up an appointment. Knowledgeable factory trained technicians that know exactly what to do.

The absolute best vehicle buying experience EVER! - Lynda Ward

The absolute best vehicle buying experience EVER! Brad Cartmill, his phenomenal expertise (and hair :) ) along with Tracy in finance made sure we had everything we needed and beyond. Expectations exceeded in every area of this experience. The team at Orr Nissan Fort Smith handled our buy exceptionally well and were set up knowing we have a team for service after the sale plus an excellent warranty. Beyond happy. Would rate this experience 100 out of 10 if I could.

The service department really needs some looking into. - Mattostang

The service department really needs some looking into. We had a battery replaced under warranty about a year or so ago. Now the battery is worthless again. I go into service and they tried to tell me nothing was wrong with the battery( which had already been tested by our mechanic and said it was bad to take it back to Nissan) then turned around to tell me they would put a battery but they wouldn’t warranty a battery that had already been replaced. So this tells me they have crappy parts and won’t stand behind them. That’s ok this battery has cost them another sale as I won’t be buying from them again. Plus I will be sure to let everyone I know how they do business.

I was visiting from out of town and my air conditioner - tathomas2716

I was visiting from out of town and my air conditioner went out and it was 105 degrees. They put in a compressor and charged me 1100 dollars. My car was vibrating after the install. I had already started home on a Sunday when this happened. I had to have surgery and couldn’t return until I was released to drive but I did call and let them know. I brought it back and they said it was the compressor again which was under warranty but I would have to pay labor again for them to replace it which was 440 dollars. I could maybe understand if my car and been running great and this happened months later but it was like that right when I got it back from them. I guess if another compressor was bad that they put in I would have to pay 440 dollars again until they put a good one in my car eventually. I have bought numerous cars over the years and never have I ever had to pay if I picked it my car and something was wrong initially. I have worked retail for 40 years and I never would have treated a customer that way when I was responsible for what was wrong. If you need good customer service you need to see Everett in the Benton area. Good people who care about customer satisfaction. If I knew now what would happen, I would have driven my car home in the heat and used a reliable dealership who cares about the customer. Don’t go near Orr Nissan in Searcy.

The service department is the worst I have ever seen in a - Lucky

The service department is the worst I have ever seen in a car dealership been down four time to get a key Brain was service manager .

Justin and Jorge are the best! - karenwoody

Justin and Jorge are the best! Very attentive to every detail to make me happy! Such positive people to be around. I always ask for Justin. He's the best!