4,460 California CODA Service Centers

Lisa is very attentive and a good service advisor. I... - micksfo

Lisa is very attentive and a good service advisor. I lamented the closing of Burlingame Saab but was happy that they kept Lisa and moved her to the Santa Clara facility. My Saab has been a good car and even though I just sold it, it is defintiely my Saab dealer of choice in the bay area.

The service advisor jose is awesome he got me in for - Justin

The service advisor jose is awesome he got me in for service before my trip

They told me since I didn't buy from them, that I was not - poor service

They told me since I didn't buy from them, that I was not a priority. Had my new vehicle (500 miles) in for over 2 1/2 weeks while they tried to figure out the start-stop feature that stranded us. Communication is non-existent and we had to go to the dealership in order to talk to anyone about the status. Once returned it was dirty and their was a chip and scratch in the paint (2 different places). Wagoneer services (special attention for wagoneer owners) level III has not been able to contact the dealership or the district manager in over 4 weeks. My issues have been elevated to service level III which is supposedly their top service level with ultimate authority to no result. The service is poor and the jeep corporate support has no authority or communication. Really disappointed in service and communication. Really sad because I like the Wagoneer but it has some issues and I can't get service.

October 16, 2008 I bought a 2006 Land Rover from House Of... - roweldabu24

October 16, 2008 I bought a 2006 Land Rover from House Of Cars. I traded a 2003 Jaguar X Type V6. The final buyout amount of the Jaguar was 14,010.10 payable to my bank by House of Cars. I financed $32,856.75. I gave that check to House of Cars to cover the buyout of the Jaguar and the purchase of the Land Rover so this the following should NOT have taken place. On November 7, 2008 my bank debited money from my bank account. I called House of Cars many times because it was supposed to have been paid by House of Cars within 10 Days of the sale. I ended up having to drive there to get a check to cover the debit from my bank. On Saturday January 24th 2009 I was notified that my bank was still trying to collect money from me with 20 days past due on account. I then called my financial Institution and I found out that I was still being charged for the Jaguar that the dealership was supposed to have already paid off in October. I called my bank to find out what was happening and found out that House of Cars submitted a check to them on December 23, 2008 for $14010.10 but was returned due to insufficient funds. I have been trying to get this resolved with House of Cars every day since Saturday January 24th 2009. I have been told that Mazhan is the person responsible for financial transactions but she was not available. I left my contact info with Frank but have yet to hear back from anyone. On Monday I called and asked Frank if I could speak to a manager or Marzhan but I was told they were not available but that the situation had been resolved. Tuesday January 27, 2009 I physically went to the dealership and spoke to Frank and this time I was told that Marzhan was at the bank making the payment. I asked to speak to the manager once again and was told that he was unavailable. I left my contact info again. I called back at 2:00pm and 4:00pm to speak with someone and no one was available to speak to me at those times. Every day that passes I am getting charged interest and late fees for the Jaguar payment that I should no longer be responsible for. My credit standing is at stake . DO NOT BUY A CAR at this F' Place.!!!!

NEVER RETURNED MY CALLES. - Smileyinib

NEVER RETURNED MY CALLES. LEFT SEVERAL MESSAGES REGARDING NEEDED FOR CHECK AIR BAGS NOTICE ON CAR. CALLED TODAY AND THE LADY ANSWERED PHONE WAS SNOTTY ATTITUDE. WILL TRY ANOTHER ACURA DEALER.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.