Awful experience. - nycolestap
Awful experience. Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the engine light came back on a day later. Took the car back, was told that a new issue had appeared and it would be $1000 more. Seemed strange as they had just repaired my car a day prior, but I had no choice but to proceed as I had already invested money on the other repairs. Second "repair" was made, got the car back, and AGAIN light came on immediately. Took the car back a THIRD time. They had my car for a week. Nobody called me with any information. I had to call them. I was told they went ahead and replaced more ignition coils (without my consent) and then discovered I had a coolant leak and needed a new head gasket. The cost of this would not be worth the value of the car, and had they caught this the first time around, I never would have put any money into the other repairs. Upon talking to other mechanics, they all said this should have been easily caught if it was brought in with an overheat issue originally. I said this was negligence on their part, and wanted a full refund, as they had failed to detect they main issue the first and second time. I never had the full information about the cars problems to make an informed decision on how to proceed. I was offered $1000, but turned this down out of principle. I spent the next two weeks being shuffled between Tony, the manager, and Robert, the owner, who were both very patronizing, unapologetic, and down-talking. Honestly, I feel like this is partially due to me being a woman with actual opinions and a voice expressing my dissatisfaction. I truly feel in this situation, if I had been a man, I would not have been taken advantage of to begin with and I also would have been spoken to and listened to with more respect. They refused to admit any mistake, and instead gaslit me and made it seem as if I was overreacting. They also told me my car was technically "fixed" because the engine light was off when they returned it the fourth time. However, once again, it came back on immediately. When I relayed this information, it was dismissed. In the end I received $2000 back, but only because I stood my ground and fought for it. I am still out $1600, and left with a car that is worse then when I first brought it to them. I am pretty sure they did further damage to it when they were doing the "repairs" as it will now not hold gas, is slow to accelerate, sounds clunky, still has a check engine light on and needs a new head gasket. I will not be able to sell the car for more then what I lost at James Ford due to the issues. In total, they had my car for almost a month between having to bring it back to them three times, and I lost $1600 and this has been a huge headache and taken up a lot of time and and energy from my life. Other reviews I have now read on here, echo similar experiences. Besides the loss of money I was very disappointed in the way I was treated when I raised an issue. I felt very disrespected and dismissed by the higher-up's in charge. These are people who will never admit wrong doing or own up to their mistakes. They will wful experience. Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the engine light came back on a day later. Took the car back, was told that a new issue had appeared and it would be $1000 more. Seemed strange as they had just repaired my car a day prior, but I had no choice but to proceed as I had already invested money on the other repairs. Second "repair" was made, got the car back, and AGAIN light came on immediately. Took the car back a THIRD time. They had my car for a week. Nobody called me with any information. I had to call them. I was told they went ahead and replaced more ignition coils (without my consent) and then discovered I had a coolant leak and needed a new head gasket. The cost of this would not be worth the value of the car, and had they caught this the first time around, I never would have put any money into the other repairs. Upon talking to other mechanics, they all said this should have been easily caught if it was brought in with an overheat issue originally. I said this was negligence on their part, and wanted a full refund, as they had failed to detect they main issue the first and second time. I never had the full information about the cars problems to make an informed decision on how to proceed. I was offered $1000, but turned this down out of principle. I spent the next two weeks being shuffled between Tony, the manager, and Robert, the owner, who were both very patronizing, unapologetic, and down-talking. Honestly, I feel like this is partially due to me being a woman with actual opinions and a voice expressing my dissatisfaction. I truly feel in this situation, if I had been a man, I would not have been taken advantage of to begin with and I also would have been spoken to and listened to with more respect. They refused to admit any mistake, and instead gaslit me and made it seem as if I was overreacting. They also told me my car was technically "fixed" because the engine light was off when they returned it the fourth time. However, once again, it came back on immediately. When I relayed this information, it was dismissed. In the end I received $2000 back, but only because I stood my ground and fought for it. I am still out $1600, and left with a car that is worse then when I first brought it to them. I am pretty sure they did further damage to it when they were doing the "repairs" as it will now not hold gas, is slow to accelerate, sounds clunky, still has a check engine light on and needs a new head gasket. I will not be able to sell the car for more then what I lost at James Ford due to the issues. In total, they had my car for almost a month between having to bring it back to them three times, and I lost $1600 and this has been a huge headache and taken up a lot of time and and energy from my life. Other reviews I have now read on here, echo similar experiences. Besides the loss of money I was very disappointed in the way I was treated when I raised an issue. I felt very disrespected and dismissed by the higher-up's in charge. These are people who will never admit wrong doing or own up to their mistakes. They will try and talk their way out of taking on any blame and will make you feel stupid in the process. Absolutely do not go here. They are untrustworthy, unkind, dishonest and apparently incompetent on the mechanical side of things. Worst experience with a mechanic ever, by far.
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