4,457 California CODA Service Centers

A Stellar Experience at Audi of Van Nuys--- My wife - ericdewaele

A Stellar Experience at Audi of Van Nuys--- My wife and I recently had the pleasure of purchasing a vehicle from Audi of Van Nuys, and we couldn’t be more satisfied with the experience. To provide some context, we’ve been managing with just one car for some time and were actively exploring options online when we were contacted by the team at Audi of Van Nuys. Given our history with Audi vehicles—renowned for their comfort, reliability, and timeless elegance—we decided to visit the dealership in person. Our experience began when my wife visited the showroom on a Saturday to follow up on an online inquiry. She was greeted by Imad, a sales representative who exemplified professionalism, warmth, and genuine care. Imad’s approach was refreshingly non-aggressive, and he worked diligently to ensure we found the perfect vehicle for our needs. My wife FaceTimed me during her visit, and I was so impressed by her interaction with Imad that I immediately took a Lyft to join her at the dealership. We’ve been loyal customers of Audi of Van Nuys for years, not only because we love the brand but also because the dealership consistently delivers an exceptional customer experience. This visit was no different. Gilbert, the desk manager, played a key role in helping us secure the best possible rates and financing. His honesty, efficiency, and professionalism made the often lengthy car-buying process smooth and stress-free. We truly appreciated his efforts to ensure we walked away with a deal we felt confident about. When it came time to finalize the paperwork, we were assisted by Haik, who handled everything with precision and care. He ensured we had all the necessary coverages for peace of mind and made the process as efficient as possible. Overall, the entire team at Audi of Van Nuys exceeded our expectations yet again. Their commitment to excellent customer service and attention to detail continues to make them our go-to dealership. We highly recommend Audi of Van Nuys to anyone in search of not just a vehicle, but a top-tier car-buying experience.

I made an appointment for a regular oil change I advised - Vt

I made an appointment for a regular oil change I advised them over the phone what my miles were however when I showed up for the appointment they wanted to charge me $199. Because the miles had gone over by 50 miles this was supposed to be a free with my purchase. They don’t honor what they promise. Stay away!!!

I’ve called asking for my Service records three times... - CTSboy18

I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!

Excellent Service - Norma1984

Service Adv Riley is very nice, great co service along with the rest of the staff Love how clean my car is when I get it back

Happy customer - ivanireland

Have to say, that I love coming to this dealership. David in the service department is really helpful & I love the service that he provides.

It was late and kirby kia of ventura was closing as we... - 3angelsw070220

It was late and kirby kia of ventura was closing as we got there . But the staff at this dealership decided to stay open while we looked one last time before calling it quits ! They were very welcoming ! Thank you kirby kia for helping me into my first brand new car!