402 California Ford Service Centers

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.

Reliable. - OAKtownHero

Can always rely on these guys for fast and affordable service. I always know what to expect when I'm getting my truck serviced and it's nothing but the best.

I attempted to order a piece of door trim for a ford - retiredlobato

I attempted to order a piece of door trim for a ford explorer. The person working in the parts department said they would not order a part without taking a card number first, i gave them the card number they said alright and then hung up. I called back immediately because they didn't tell me the price or confirm if i was ok with them charging my card. Upon calling back he says he would cancel the order but refused to give me a parts number. I said its fine, got the parts number from ford in fresno and ordered my own trim for about 100 bucks since ford wanted 335 for it. I come in for service, ask when they will refund me, they say usually 7-10 business days. Ok fine, 10 days passes, no refund, I bring it up again they tell me to call my bank. I challenge it and the general manager is lying about the authorization they got to charge for the piece of trim. I am glad i documented what had actually happened on facebook because he was saying that the person who authorized the charge was known to me. They were not and they did not let me know the cost either. The general manager laughed and enjoyed that a disabled veteran and purple heart recipient was being ripped off by his less than honorable actions. Truly disgusting business practices over there. Stay far away. Not only was i not ever told that the piece of trim could not be returned i ordered a piece of door trim the same day they supposedly canceled the order. So now im not just out money for ordering the piece but also money because they never refunded me for the piece they failed to cancel. 700 dollars to fix a piece of door trim for a keypad pillar and it had to be repaired by me. Below is evidence of everything which is dated for proof as well as his response lying to the bank and the better business bureau to keep the money.

I have leased or purchased 4 of our vehicles from Mossy. - oberblitz

I have leased or purchased 4 of our vehicles from Mossy. Always get them serviced from there. Top notch!

Great dealership & fabulous service department! Problem... - MO

Great dealership & fabulous service department! Problem resolved car returned after wash & vacuum. Love that I bought my car here & highly recommend this dealership to anyone within @ 50 mile radius

Got a quote for a brake job on my Expedition from a shop - cameronoxberry

Got a quote for a brake job on my Expedition from a shop in Encinitas because who's dumb enough to pay dealership prices? Shop quoted me $750 for front and rear brakes. I remembered I had a recall for my rear camera so I called No. Co. Ford and had them quote me too so I could maybe get the brakes and recall done at the same time despite knowing the dealership would charge me more for the brakes. No. Co. Ford came in $100 cheaper on the quote! When I went to pay, my service advisor Jim Goodine and technician Victor, told me I had 72% left on my front pads. So not only did the shop in Encinitas quote me $100 more for the job, they lied and told me I needed new front brakes. I'll never go anywhere else. Thank you No. Co. Ford.

Was in on 3/9/21, to have my car serviced. Service was... - mfschacht

Was in on 3/9/21, to have my car serviced. Service was top of the line. Went to buy some Mustang performance parts, more top level service. I have also had a Lincoln service there back in the day...nothing but great experiences to report,

I got my engine replaced here at Perez Auto & Truck... - coinselieth712

I got my engine replaced here at Perez Auto & Truck Repair They did a wonderful job, and I got a great deal on it. Very inexpensive service fees, for really good work. I will definitely be back if I need more work done to my car.

The most rude, condescending, and worst customer service. - Mj

The most rude, condescending, and worst customer service. They didn’t even try. Horrible people.

Service dept. - Pismo Joe

Service dept. is very deceptive. Quotes given aren’t accurate, not even close. Picked up car and it was 3x the quote. Service manager got mad at me for questioning it and hung up the phone on me and service advisor told me to get the xxxx Out of dealership because I questioned the amount. I will never step foot on this dealership and I have bought over 5 cars there in the past.