4,446 California Genesis/1000 Service Centers

Went in to fix a recall, which of course was free, but... - joshuabg

Went in to fix a recall, which of course was free, but still received great service. Ernesto was very helpful and courteous. I even found out when I picked it up that they filled my washer fluid at no charge without me even asking. (Light came on a couple days before I brought it in). Would definitely take my car in again.

as a former employee I can tell you with certainty that... - Dominick wilson

as a former employee I can tell you with certainty that you want to avoid this place as much as possible whether that be for an employee position, sales or service. I was threatened by the service manager with physical harm and then instead of reprimanding him I was blamed for the entire event. I was forced to work on a vehicle that was willingly sold by the dealership despite it being known it has a bent frame with no intent to fix it. They just let the customer come in every few months for new tires and continue to say they don't know what is causing it. Management has no intent to solve problems and would rather sweep things under the rug and blame others then take action. They cannot keep hires and for good reason, Jeremy the service manager is a joke and constantly power tripping, he has to let you know he holds the reigns when ever he can

First off I always come to Winter Chevrolet for my oil - MaryP

First off I always come to Winter Chevrolet for my oil changes, The wait time was doable, my only complaint was the cost of the oil change, which I found was 30 to 40 dollars cheaper at 2 other Chevrolet dealerships in the area after the fact, that was disappointing that Winters was so much higher, I will probably shop around first for my next oil change to get the best deal.

Great Service and Quality Work - leetancredi

Great personal service and quality work. Appreciated the pick-up and delivery as well. Gustavo is one great guy. The work was completed promptly and as scheduled.

I had an APPOINTMENT for 10am. - machelle.sanders

I had an APPOINTMENT for 10am. When I came to pick up my truck at 5pm it hadn't even been touched!!! Not a single person had looked at it since it was moved from the check in area to where ever it is that you take them from there. Not a single solitary mechanic person touched or looked at my truck that I had an APPOINTMENT for!!!! What is the point of making appointments for vehicles if your people aren't even going to touch them. I literally wasted an entire day off without my truck when I could have been getting my errands done. I was told that too many appointments were made that day, that they were over booked. I was also told that the over booking of service appointments was done at the direction of management, the thinking being that the more service appointments the more $$$ they can make and the better their service numbers will look. Well I can tell you right now, that me wasting a day when my truck wasn't even LOOKED AT only made me extremely mad and I will NOT be bringing my truck back. I had it repaired else where. So really all you did was loose $$ and I am sure I was not the only vehicle that sat all day with nothing done to it. (as I was told that i was the 3rd person that day that didn't get their vehicle looked at) Don't make appointments that you can't accommodate!!!

Freddy was extremely rude and unreliable. I requested... - alcrooner

Freddy was extremely rude and unreliable. I requested forms for DMV green decal and submitted to him exactly what the DMV requested. He lost the form and my phone number and proceeded to have attitude behind it.

Jason Resh lied to me when I bought my 21 Ford ecosports. - melissaMasseyMoulton

Jason Resh lied to me when I bought my 21 Ford ecosports. He assured me of any problems arose that I would be taken care of . Instead,it was the opposite. Waited a month for service department to look at my car . They kept it overnight and the next day they told us they didn't believe they could look at it again to diagnose the transmission problem in the near future. I left it there for a week before I got tired of walking everywhere and went and got my vechile back . I believed Jason when he said if any issues occured that I would be taken care of and a loaner would be provided so I wouldn't be stuck without a car . I was the fool. I got no help or politeness at all . The service department didn't even inform me on the progress of any they were making . I guess because they didn't really even look at it. I will never trust a car salesman or dealership again even if they were a friends extended family. I should have known better but I trusted in this dealerships good reputation. I was wrong and lied too. I hope no one experiences anything like I have . 35,000 and a transmission that is slipping. I made all my oil changes and did all the upkeep except my windshield still needs replaced after a rock hit it from road construction and caused a major crack . I am still in the process of getting that repaired . This car lot gets great reviews so I am the only one who is being screwed over by them but I am and I was .