4,446 California Rivian/1000 Service Centers

Car dealers are car dealers. People are gonna have bad... - JoelLambert

Car dealers are car dealers. People are gonna have bad experiences, that's just the way of the world. However, the service department is another matter. This is the opportunity for a dealership to provide top-notch repair and more importantly, customer service outside of the naturally antagonistic car buying experience. Sadly, Buerge Ford is sorely lacking in this department. It's close to my house, so I decided to give it a try instead of Airport Marina Ford, where I've gone in the past and always had professional service. I made an appointment for my 2013 Ford Raptor to address four warranty issues, 1) the rear defroster not working, 2) the SYNC system locking up occasionally, 3) the start-up screen not showing the right logo for this model, and 4) some broken hardware on the tailgate. I showed up promptly at 9am for my appointment, and after talking to Mario, with whom I had made the appointment with, I left my truck and walked home. They offer a ride service, but the driver was 20 minutes out and I didn't want to wait. I had made it clear to Mario that I needed my truck back by 3pm. Throughout my interaction with him, he didn't seem to remember our phone conversation from the previous day or be paying very close attention to what I was asking. At 2:30pm, after hearing nothing from the dealership for the last 5 1/2 hours, I called to check on the progress. Nothing had been done. Mario said he needed another hour to work on the SYNC issue. I could tell that he just remembered that he had my truck and had just gotten it in to a service bay. I showed up at 3:30, Mario told me to wait, and rushed off someplace, so after being left alone for 10 minutes standing outside, I went over to where the tech was working on my truck. The tech was good. Seemed to know his business. However, all he had done was do a master reset of the system and make sure it worked. Having done this myself in the past, I know that it's about a 30 minute operation, tops. At this point Mario comes wandering over and says to the tech, I kid you not, "OH! Can you see if the start-up screen can be changed?". W. T. F?! You've had my truck SIX HOURS and you haven't even communicated what needs to be done? What a clown show. This Mario dude needs to not only be fired, but taken out back and slapped around a bit. I volunteer for the job. I guess I should also say that he did absolutely zero with my rear-window defroster and the tailgate. At this point I was late for my next meeting and I just wanted to get away from this idiot, so I bailed. I called the General Manager on my way out to voice my disappointment and his secretary took a message. This was yesterday. I don't expect to hear back from him. Buerge Ford. Stay away on all fronts.

I have been visiting Silver Star Cadillac since 2005 and... - SMASSOUDI

I have been visiting Silver Star Cadillac since 2005 and I am a lifelong loyal customer. Silver Star has the absolute best staff from Sales to Service! I have dealt with over a dozen staff members at Silver Star Cadillac and everyone is absolutely outstanding! Leigh, Alex and Frank in sales are simply top notch! They roll out the red carpet for me and other customers. I have witnessed this while I was shopping for a new Cadillac. While I was purchasing my new Cadillac, I just watched the overall sales operation in action and I saw firsthand the red carpet treatment that was given to other customers. They really go the extra mile for everyone who visits the showroom. I will be coming back again and again for a new Cadillac. When it comes to our Cadillac's service needs, I wouldn't dream of visiting any other dealership. Chris Williams, the service director is absolutely the nicest guy you will ever hope to meet. He is helpful, friendly, professional and goes out his way to ensure that I am fully satisfied. Chris knows his stuff too when it comes to Cadillacs as well. He is a hands on technical wiz! Thank you Chris for always being there for us and for always helping! Jarrod, our service advisor is simply fantastic! I have been going to Jarrod since 2013 and he is the ONLY service advisor I will go to! He goes the extra mile to help and gets our vehicles serviced perfectly! Thank you, Jarrod for everything you always do for us! I can't rave about Jarrod enough! Jarrod ranks among the best of the best and he is a pleasure to deal with! Last, but certainly not least, I wanted to commend and recognize Meghan for everything she always does for us. One phone call to Meghan takes care of everything from arranging a loaner vehicle to getting my appointment for service placed. Meghan gets me in quickly and gets me into a loaner and I couldn't be more thankful! Thank you, Meghan for always being so wonderful to deal with! Meghan is a great asset at Silver Star! As everyone can tell, the entire staff at Silver Star is simply industry leading and there is no better out there! I have visited enough Cadillac dealers over the last twenty years to know that Silver Star is my home for life! Again, a big thank you to everyone at Silver Star! You have made me feel like a member of the Silver Star family!