4,447 California Rivian/1000 Service Centers

Customer service people very friendly and helpful. - jonnyj44

Customer service people very friendly and helpful. My complaint is I have an appointment to have the oil changed and it takes about two hours to get it done. Why did I make a appointment? I make a appointment so I can get in and out in as short as time as possible! It’s just not this store but other ford dealers also.

My car needed a ton of work and Honda of Hayward took... - anatan0928

My car needed a ton of work and Honda of Hayward took care of it all. Even washed and vacuumed my car. My car is running EXCELLENT. BIG Thank you to Jordan for taking good care of me.

I scheduled an appointment for May 9, 2025 to have a 24 - YukonRob

I scheduled an appointment for May 9, 2025 to have a 24 GMC Yukon checked out as I was getting a code stating a NoX sensor was bad. I traveled over an hour to get to the appointment and the dealership confirmed the need for the sensor.So far everything was great. I was told I would be called on the following Monday and given an appointment when they received the sensor. However, nobody called the following week, and I therefore called the dealership the week after. I spoke to John, who stated there were no NoX sensors in the entire Country available and they had no clue when they would be able to get one. I then got online to gmparts.com and found they had the part available. I advised John, but he said they could not use parts from gmparts.com. A week or so later, John called and stated that they had received the NoX sensor and set an appointment for 6/17/2025. I was given a reminder message about the appointment, and called John to confirm the appointment and remind him I needed to wait for the service work to be completed due to traveling a long distance. I arrived timely on June 17, 2025. John was insistent that I come back in the afternoon and not wait for the service to be completed. I reminded John that due to traveling over an hour to get to the appointment, I would need to wait for the vehicle as I had no other means of transportation. He was not happy with my decision to stay behind and wait for the vehicle. He then went out to my vehicle with an OBD reader and came back in and told me that for some reason, the OBD reader could not connect to my vehicle, and they were going to be unable to do any service for me that day. I had already seen John using the OBD reader on the vehicle in front of mine, and there seemed to be no problems. He then attempted to plug it into a USB-C to see if it was functioning properly all the while trying to convince me there was nothing that could be done for me, and I would need to come back at a later date. I then called him out on this obvious lie and insisted on speaking to his manager. While speaking to the manager, yet another customer came in, and I watched as John used the OBD reader, which he stated was the only one in the entire facility, on yet a third vehicle. It seemed to work fine on that vehicle as that driver later came in and sat near me while their car was being serviced. When speaking to the service manager, he confirmed that there is only one OBD reader, and that they are supposed to use that for every service order. However, they were going to accommodate me and fix my car regardless because they didn’t want me to be put out. John then told me it was going to take until noon to complete the service. It was approximately 8:30 am at the time. I then told him just to give me my keys back, and I’d find another dealership. John then stated he’d get the guys working on our Yukon immediately. I finally left the dealership at around 10:30 am. We now hear a small ticking noise coming from the engine bay. My OBD reader is not detecting any new codes. John told me he’s never received a complaint in over 20 years. I find that hard to believe if this is how he treats customers. I will not shop at Healdsburg Chevrolet again or use their service department.

If I could zero stars I would. - cyclopz55

If I could zero stars I would. Since 2020 this place has gone south in customer service and guarantee dramatically. Having 5 adult Children and buying multiple vehicles from Hendricks over the years, it's sad to see the old man's dreams resort to this. After a horrible experience buying my dream truck (2021 6.2 trailboss) in December of 2020, I vowed to never buy a vehicle from them again. I took the gamble on the dreaded "lifter issue" and lost. At 27k miles my 6.2 crapped out, luckily still under warranty I contact Hedricks and am assigned to service rep 'Logan'. He gave me an appt for the following week. I have my truck towed to the service department on 7/3. I receive a call from Logan that he got the truck and will get tech started on it. Next day received another call from Logan that motor needs to be replaced, will be 2 weeks minimum. I asked for a loaner vehicle and he stated he would put me in line as they did not have any. 7 days later I reached out for an update on my truck as well as a loaner vehicle. Logan stated he may have a vehicle for me, and truck would be another week and a half to completion. I pick up loaner on 7/12, then on 7/14 receive a call that my truck is done. Amazed, I call and ask if I could pick up the following day. (Saturday). Logan said yes. I ask him what the warranty on the new motor was, he stated 36k month( which is false) small print on back of receipt clearly states 24 month . I arrive Saturday to pick up truck and am greeted with - sign here, call sericev dept on Monday if you have any questions or concerns. I do a quick walk around by melf and don't see anything standing out at me besides a bunch of greases all over my front fenders. ( they clearly don't care about your asset) I get home and do a deeper look and find that I have scratches and scuffs on my front bumper from tech standing on it to work in engine bay, as well as my felt liner in the wheel well did not get put back together properly causing it to flap back and get shredded by the tire. I reached out to Logan the following Monday as I was instructed. Logan responded stating they did not touch the front part of liner only the rear part. And they would not replace it, and went on to give me a quote for $500 to replace it. I guess i have idiot written on my face. Logan would not even acknowledge the scratches or grease. I even offered to take care of the cut and polish of bumper and remove grease if they would replace the liner, and was just they did not touch the liner. .....I WAS happy to get the truck back in 12 days, but after seeing the craftsman ship as well as ownership of work, I'm concerned I got a xxxx box back and now the new motor is 24month instead of 36..... long story short... they don't give a xxxx about the customer, go somewhere else, I promise.

awful. - MNgermanCars

awful. just awful. They just sit around with my paper chatting. Juan Correa-Montes was my service advisor. Completely refuses to do his job. States it will take '2 hours'. After 2 hours, I had to break up his little 'chit chat' to see if my service was done and then was told that they could not do tire rotation because of lugnuts are swollen. couldn't come up and ask me about it? I had to bring it up? told them to replace it. then took another hour. Just awful. Absolutely nobody else waiting. They even mentioned 'wow its quiet today'. 3 hours just to do oil change and tire rotation. why have 'waiting' option if it takes that long? absolutely worst ford dealership I have ever visited.

Purchased some wipers, started to get them out of the... - slgalarpez

Purchased some wipers, started to get them out of the boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back!