4,459 California SRT Service Centers

My last service wasn't that great - but that was - THIS_LOW23

My last service wasn't that great - but that was definitely a fluke because service has always been top notch. I'm having major issues with my car right now but I feel confident having my car in their care. Lilly is the BEST - goes above & beyond what I would expect from a Service Advisor - keeps me updated & makes sure I am happy with how things are going.

AUDI BURLINGAME SERVICE WILL INVALIDATE NEW CAR WARRANTY - Douglas Gorny

BEWARE AUDI BURLINGAME SERVICE WILL INVALIDATE YOUR NEW CAR WARRANTY AND NOT TELL YOU WHY!!!!! I took my RS5 in that sprung a water leak after only 3.5Kmi. I pointed out that the brakes had an overheating issue. After a supposed brake inspection (inspection report didn’t list half the issues) Mark Martinez said I was to talk directly to Audi as he didn’t want to discuss the issue with me. I contacted Audi who said they only want to discuss with Mark, and from that discussion they won’t honor the warranty on a $105K car with 3.5Kmi. Neither Mark nor Audi will tell me why the car is not covered, let alone provide how they came to such a determination. I asked about the status of the rest my 8 year extended warranty, and Mark indicated that it was whatever “he couldn’t prove was my fault” and that the water leak would be covered “this time”. Audi won’t reply to the warranty question and now I need to file with BBB Auto Line to start a case to get the status of my warranty. I have wasted countless hours of my time, and get no response no matter who I contact at Burlingame or Audi corporate. So buyer and servicer beware of losing your warranty on a new car based on the whims of the local service manager. I have never encountered such lack of customer care and respect with any of the new cars I have purchased over the last 25 years. I will never buy another Audi/VW product and I will stay very clear of any Rector Motor run business.

Great customer service and very professional. - jjanisse

Great customer service and very professional. Would highly recommend going there with all your needs

I bought my Audi S3 for service in order to fix a recall - teammyaproject

I bought my Audi S3 for service in order to fix a recall on the car, the passenger airbag didn't work. Audi called me in order to schedule an appointment and get the airbag fixed, since I bought the car from them with the recall at the time of purchase a few years earlier. I had to take a day off at work and drive down to Mission Vejo from LA. I was told the service would have taken the whole day, so I planned on spending the day in Mission Vejo with the courtesy car. Instead, as I dropped the car, they told me it would have been ready in a few days. Bummer. In the end, I picked up the car after 2 days, drove back to LA, and realized the nothing was done on my car. The passenger airbag is still not working and the alert light is still on. A waste of time, money on gas and beyond. On top of that, since I was there for the service, I thought it was a good idea to have a copy of the only key I had done by Audi. (yes, when they sold me the car I only received one copy). I was told I had to pay $480 for the key, which I paid right away, and expecting to have the key done at the same time the service was done. Once I picked up the car, the key was ready. They asked me an additional $280 for the key. When I asked why I wasn't told about this additional $280 to begin with, I was blasted with stupid excuses, such as - the $280 are for the key batteries and programming. I would have much appreciated transparency and professionalism. Not at this dealership.

I took my car in several months ago for a squeak. - Kathy Tiffany

I took my car in several months ago for a squeak. They ordered a new spoiler, installed it, and it still squeaks. They had my car for three weeks. Last week I tried to make a service appointment online - zero response. Today, I just tried to make a service appointment. No one answered. The service here is awful.. I'd give it a zero if possibl.e

I have been going to DTLA Audi for almost 20 years. - elziewheeler

I have been going to DTLA Audi for almost 20 years. Best service, professional, friendly and consistent with their service.

Isaac Talley is one of the very best that I have worked - Dawn.ferraro

Isaac Talley is one of the very best that I have worked with in countless years! His integrity far surpasses past experiences.. I have also recommended him to friends and family where Audi has a nice history in our family. I feel very confident in using his services for future purchases. Integrity

I brought my car for service without an appointment. ... - mmeyerovich

I brought my car for service without an appointment. Jeff Richards from service department took care of my car, arranged for a rental, and provided me with an excellent service all around. I would highly recommend this dealership.

I recently had my vehicle serviced at Audi Temecula, and - JD

I recently had my vehicle serviced at Audi Temecula, and I couldn’t be more impressed with the experience. The service department was professional, knowledgeable, and incredibly friendly from the moment I arrived. Jerry and the service manager kept me well-informed throughout the process and made sure all my concerns were addressed thoroughly. What stood out most was their commitment to customer satisfaction-they went the extra mile to make my visit pleasant. Whether it was the clear communication, the comfortable waiting area, or just their positive attitude, it made a real difference. Best of all, I got my vehicle back exactly when they promised, which I greatly appreciated. Overall, Audi Temecula provided top-notch service, and I’ll definitely be returning for the future maintenance needs. Highly recommend! JD