4,447 California SRT Service Centers

Service writer Lou was great. I’m a new ford customer and... - Usmc0311hb

Service writer Lou was great. I’m a new ford customer and seen a few dealers for service and was not happy with their customer service. I set an appointment and they great communication while I waited. So, this will be my new service center.

In Octor My F-150 was brought in for the VCT, it took - AnnaRogersRe

In Octor My F-150 was brought in for the VCT, it took them a week, when I picked up truck i start driving and all the lights and check engine lights went out. Turned out there was now an issue with the BCM. They replaced it but the one they put in was not good, they said they needed ot order a new one. I was told it was covered under warranty but would take a little while to get part due to shortage. Its been over 5 months I get the run around from the service department who is now saying its not covered under warranty. No communication, David from service says he will call but never does.

Great customer service - ALVARO.O.MERCADO

Jose, at customer service, wss very helpful and took the time to give me a great explanation of the issue and the course of action for the repair.

I have had multiple visits here. - xmarc999

I have had multiple visits here. The staff are all friendly. I had an initial great experience with Chris Samler, who sold me a Certified PreOwned Lexus. Shout-out to Lars also, who plainly discussed the pros and cons of various service packages. My subsequent visits were all with service personnel, mostly for maintenance, thank goodness. All the service personnel are knowledgeable, professional, competent, and friendly. Freeman Lexus (and Freeman Toyota) are family-owned, and the pride of ownership shows. I highly recommend this dealership both for sales and service. I read some of the negative reviews here and they are so far off of my experience that they make no sense to me. In all my contacts with Freeman Lexus, they have always spoken and acted with integrity.

This is service complaint. - banipal.samo

This is service complaint. Fremont GMC stored engine parts in the back seats of my Yukon XL Denali and damaged my seats, but does not want to be responsible for this, manager is not to be found. I reported this to BBB. Never expected this from a dealer that I shopped at for 15 years.

Service - bcaputo

Sort of bummed that the closest Cadillac dealership to San Jose is in Fremont.....but they have good wifi and an area to do work while you wait for your car to be serviced....had my service down quicker than expected...they did an excellent job.

They always seemed to take longer than estimated. - j.trimble

They always seemed to take longer than estimated. I think based on my observation that the mechanics like to take their time and the boss doesn't seem to mind. They also couldn't care any less about my time spent in the waiting room with a TV that's off line.

They have s as lasts been there for servicing my car and... - blgorsuch

They have s as lasts been there for servicing my car and have done an excellent job in this area. I appreciate thdd Ed m totally.

The left tailight of my car can't turn on. - tripusa

The left tailight of my car can't turn on. I bring the car to Fremont Hyundai repair dealership to fix it. The car stayed there for one week, but they can’t fix it well. Diagnosis fee will be $1300. I took my car to Giant Bull auto repair shop, they only spent one hour and fixed it well. Only charged $185.

I used to work at this dealership in the service... - jvu

I used to work at this dealership in the service department, and it is simply horrible! Regarding the courtesy car wash, your car will only be rinsed with water, no soap or anything at all. Porters/lot attendants are the ones that wash cars, drive them up, and park them, etc. Beware, I have witnessed them stealing change from countless cars since people normally place all their change in the smoking cup, or the slot near the cigarette outlet. They will also burn out in your cars, SUVs, and trucks! The service writers will try their best to rip you off, even to the extent of lying that there are problems with your car when there isn't to earn their monthly bonuses. I once saw one of the mechanics fighting with the service manager, Bon Gotuaco, who is a huge ass by the way, that he refused to fix a car because there were no problems with it, but Bon insisted that the car be "fixed" so that the service department could get money from the customer. The mechanic was suspended for not fixing the car, even though there were no problems with it. This place is horrible, steer clear! The employees here are very shady!

I was in for my annual maintenance check up, service is - Cynthia

I was in for my annual maintenance check up, service is always great and very timely, never more than an hour. My go to person is Fernando a really great person.