3,127 California Used Car Service Centers

I brought my 2024 Hyundai Ioniq5 to Hyundai of Downtown - jen

I brought my 2024 Hyundai Ioniq5 to Hyundai of Downtown LA (DTLA) for warranty service related to warning signals for the turn signal and lane change assist. What followed was one of the most frustrating and unacceptable service experiences I’ve ever had with any dealership. From the outset, communication was poor. After an initial phone call from the service advisor, I never received any further updates. I had to rely on the Hyundai app to track whether my car was being worked on—and most of the time, it wasn’t. The vehicle sat untouched for days, and I only received an eventual update via email after more than 20 days. Even worse, the car was repeatedly left unlocked overnight while in the dealership’s care. I received multiple alerts from the Hyundai app indicating the vehicle was unsecured after hours, which is completely unacceptable for a new vehicle under warranty. When I picked up the car, it was returned to me dirty and visibly damaged. I immediately noticed multiple scratches and scuff marks that were not present when I dropped it off. A local body shop later confirmed signs of forced entry through the driver’s side door, including paint damage down to the metal. This occurred while the vehicle was in the dealership’s possession. The staff showed no concern and offered no accountability for the condition of the vehicle. I had to request a rental car days into the repair period, and no electric vehicle loaner—comparable to my EV—was ever offered. The dealership also made no effort to wash or return the car in presentable condition, even after holding it for nearly three weeks. On top of the poor service, the condition of the facility itself is subpar. Both the service and sales areas resemble an old used car lot—hardly what one expects from a modern, authorized Hyundai dealership. I am currently working with Hyundai corporate to seek resolution. I strongly caution other Hyundai owners—especially Ioniq5 drivers—before trusting their vehicle to this service department.