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Worst experience at any dealership ever - Mtkboreders@gmail.com
I visited Camping World yesterday despite all of the horrible reviews. I was on the lot for 2 minutes and will never go back. The salesman was rude and arrogant. I am looking for a 5th wheel to live in because I am on the road with my job. I asked about 4 season campers and he proceeded to tell me that there was no such thing. Then rattled off all of the costs to keep it warm in the winter and said that he would not answer the phone when something went wrong thus proving the reviews that I had read correct. I will not be spending my $80,000 at Camping World and will share my bad experience with my coworkers in the oilfield and anyone who asks.
Most Horrible experience ever!!!!!! - Pissed Off!!!
I bought a Leisure Travel RV from these folks. Upon picking up the new RV had multiple problems, starting with the sleazy finance manager changing terms & conditions of the purchase (original purchase-paid in full) & we didn't notice. This took so long we had to rush to DMV office & by the time we got back one employee was standing outside the office with our keys & the dealership closed. Once we got our keys he took off. Attempted to start the RV immediately engine light comes on. After an hour of making calls were told by Mercedes it was ok to drive it, just have the engine checked. Turned out that someone at the dealership had knocked off one of the sensor electronic connectors (no shock!), to have this fixed later. When we drove home discovered the whole RV shook like an unbalanced washing machine. Once home we discovered they power washed the RV (BAD BAD BAD THING). Our mattress was soaked, & water running on the floor-water in headlights & more. Subsequent calls resulted in the van being picked up & taken for being fixed. BUT IT WAS NOT. Instead they told the Mercedes Benz repair shop only to do a wheel balance-did not check out the shimmy shake & other problems we asked to be fixed. We then retrieved a copy of the work order from Mercedes. Intermountain-drove it claimed-we found no problems you claimed-this is why the ticket did not voice YOUR concerns !!!!!). This is the worst customer service we have ever received-even overseas. We have a copy of the dealer ticket shows that InterMountain only had a wheel balance done & it did not fix the shimmy-shake). All other items we asked to be fixed where ignored by InterMountain. When Intermountain returned to us, & immediately the Murphy bed malfunctioned...they fixed that but when the RV was returned, there was oil cowboy boot footprints all over the floor & carpet. xxx? We had other problems as well, including 2 employees who treated us badly even yelled at us! So we contacted Leisure Travel, & the told us the dealership was in trouble over inability to service correctly & more, they had to send technicians to the dealership to show them how to repair.. Example- they installed a BBQ quick connect disconnect system-took a week & they did it so badly-the rubber hose fell on the exhaust system-& THEY BLAMED US! Could have killed us!!!! Let's see-they install with a rubber hose that falls on exhaust system-how in the heck can that be our fault? Dan Meyer even told us-this is the first time we have installed one-good job Dan! There is so much cant put it all here. However I asked Leisure Travel to allow me to have someone else do the warranty work on my RV & they very easily said yes as long as it was not a competitor (sells RV's). So we did. Then the InterMountain Coach owner tried to interfere & insist we bring it to him, telling Leisure Travel we were only a couple miles away (does 28 miles sound like a couple?) any way Leisure Travel contacted me to ensure the new service center was not a dealership & then they told Intermountain to leave us alone. Greedy outlaws without ethics or morals. Who would buy from this kind of business. This whole farce was so bad that I to this point today bristle when I hear their name. I in my humble opinion, I would not purchase nor conduct any matters with a business who treats customers like this. & if they refute this I will happily share emails & documents from both Leisure Travel & Inter mountain coach that will factually show you the truth. The only requirement I ask is you state that you are not a dealership employee, or associated in any manner or way with intermountain. I will respond & then we can communicate-possibly save you the whole farce I went through, save time, money, anguish & a lot of pain. Ask them for the emails & documents- they will not give you the time of day. Better yet-if you are thinking of buying from them, contact me & I will go with you to the dealership-with the Mercedes tickets-& the emails from Intermountain-& the emails from Leisure Travel. Then you can see who is being honest.We now use TURBOSRV in Monument Colorado, as Leisure Travel has authorized them to perform warranty service on the RV. they come to you or you can take in. The owner Eric, is as honest as the day is long, I have followed the guidelines people names are posted (Dan Meyer published owner of Intermountain). Liesure travel is company made my RV, & Turbos RV owner Eric also published.Just one note on Leisure Travel service & products. Honesty, & customer satisfaction is their true mission. I have nothing but praise for Liesure Travel & their products. Had it not been for Intermountains power washing our RV, sloppy work, & dishonesty behind what we could see, I would say the best RV we have owned-but Intermountain spoiled our “new RV ownership joy”. Liesure Travel & TURBOSRV has made it a pleasure to own again. One last comment is that as an RV owner of multiple RV’s never-ever had I dealt with a company who has acted in this manner.Ohh-if you go to the Intermountain page- you will see nothing but RAVE reviews-our customers love us! Well- if you remove all but the positive reviews, I guess so-but they even in this are dishonest-only posting positive reviews. Why-because if they posted the negatives-you probably would shirk them off like a pair of ill fitting panties!
Terrible Service - kfogelsonger
The only good thing I can say about this dealership is that they had a Jayco that was just the model we were looking for. But buyer beware - as first time buyers, we discovered later that day that we overpaid big time on this, and could have saved thousands by making a quick trip to RVDirect in Iowa (get a quote from RVDirect.com before walking in this place). Of course their reason is to "cover their shipping cost," but I think this amount should cover a lot more than just that! We liked the idea of being able to take the trailer back easily for service if needed, not that I am keen on that idea at this point. We were paying cash, and when we went back to complete the paperwork & do the walk through, the trailer was parked in the garage. The boy who was showing us around it knew very little about the features he was supposed to be demonstrating for us, and nearly broke the hitch by popping it off while it was under high pressure after we asked for instructions on disconnecting it (he obviously didn't know how, and the guy he asked for help said about two words and couldn't be lowered to acknowledge our presence - he also sped around us between a narrow wall several times without bothering to excuse himself). We also had to go in rounds with them about the hitch we wanted the week leading up to this day - first they said we didn't need one that nice, then they would have to special order it, which would take a week & have to be prepaid, and finally, they magically found one in stock. The lighting wasn't great in the garage, and as soon as we arrived home, we discovered two dents, one large & one small with a crease, on the metal rock guard. This was before we had even figured out how to take the hitch off (no thanks to the guidance from the dealership; my father & a YouTube video were much more informative). We called back the next day (they were closed by this time), obviously very unhappy that our brand new trailer that we overpaid for arrived at home with two dings in the shiny metal front. This may have even happened after we did the walk through, as we were inside completing paperwork for the next hour, and the kid who showed us around was still going to replace the battery with a bigger one & do some paint touch up on the front fork that was rusting. They said we would have to bring it back for them to look at it. We both work and had to take time off to do this, but after getting it there, they said they couldn't do anything about it then and that we would have to make an appointment to bring it back. Two weeks later, they now refuse to return our calls/messages. When my fiance tried calling back yesterday, the service person who answered the phone stated that they only deal with their own customers, and he couldn't help us. He called out to his "buddy" (who we were trying to get a hold of) and said, "Hey so&so, do you want to talk to that guy with the dent problem?" Audible laughing ensued in the background, and we still didn't get to speak to him. Still no return phone call to set up an appointment. This dealership has a very poor excuse for what they call customer service. The first time we were going to take it in to be inspected, the service guy suggested we would be moved to the front of the line if we brought in donuts for all the guys. I don't even want to take the trailer back now, as I don't trust them as far as I could throw them. It would probably come back with a leak or few more dings. I think we would have received better service in Iowa (my parents certainly did). Doesn't say much for buying locally, especially if you need to bribe the service center to get in. That Good Sam Elite perk doesn't seem to be worth much at this Camping World.
Excellent experience. Went to KC after visiting several... - jdmkj12345
Excellent experience. Went to KC after visiting several dealers (used and new) with the intent to purchase "used". After looking at all the used, the sales person asked if we wanted to look "new" in an area where he felt might still be in our price range. We did and bought new. There was no pressure to purchase. Sales person was friendly and helpful without any sign of pushing to a sale. The offer and deal were very acceptable for us and we feel we got a product that was equal to the price (plus we were not buying some one else's problems since we purchased new). Overall excellent experience. This is the second "new" trailer I have purchased from KC and will continue to do business with them.
Too long for repair, left things torn a part - Minnie Winnie
Took my Minnie Winnie in 6 weeks ago for slide out repair. I even provided the main part. Called after 4 weeks was told it was done. Showed up and the work was not completed (waiting on parts, slide top cover and seals, which if I would have ordered would have come in 5 days or less not 4 weeks). Explained I needed the RV in two weeks to move. Called 10 days before I needed the RV back. Was told I was next on the list. Called 3 days before I needed the RV back, told I was next on the list. Called the day I needed the RV back, told I was next on the list and it would not be ready until the following week. 6 weeks to replace a slide out ram, top cover and seals which they seemingly could not complete in that time frame. If I wanted horrible customer service I would have taken it to Camping World. Left thing apart inside the RV and grease stains on my passenger seat The only reason they get 1 star is because they didn't charge me for the generator service I had already declined which the gas line was still disconnected. Too bad for them. I'm the worst customer you want to piss off as I am a resort owner who will not be recommending Trailer Source to any of my customers.