I was visiting family in Colorado and stopped in at - jana.brown
I was visiting family in Colorado and stopped in at Groove Automotive and ended up purchasing a 2023 Mazda CX5. Upon returning home to Missouri with my beautiful new SUV, I was having difficulty with the command knob and wasn’t able to pull up any of the settings. The closest Mazda dealership is an hour away from me, so not a matter of just running up to the dealership where I live. So I called back to Groove in Colorado. Berto in customer service helped me, even called me back using FaceTime on our cell phones and walked me through how to properly use the command knob and explained all the settings. He was so kind and patient with me! Unfortunately, I obviously won’t be able to service my vehicle at Groove Automotive. I only hope that I can get this same kind of service and treatment at the dealership in Missouri. Thank you Berto and thank you to my salesman Caleb and to Jeremy for your help with my new vehicle!
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