I recently contacted Brighton Ford to schedule a service - Wendy Urick
I recently contacted Brighton Ford to schedule a service appointment and requested a loaner vehicle, as I couldn’t afford to spend an entire day—or possibly more—waiting at the dealership. I was told there were no loaners available and no estimate on when they might be.
This was especially frustrating considering I paid $2,000 for an extended warranty that explicitly includes coverage for a loaner vehicle. It's disappointing to invest in coverage only to be told the promised benefits are unavailable, with no alternative solutions or timeline provided. To make matters worse, I was informed that simply diagnosing the issue with my car would take all day.
Overall, this experience has left me feeling misled and undervalued as a customer.
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