Best in class service. - MikeB
After purchasing our new Black 2018 Ford Taurus SEL we had to have some minor warranty work done. The service manager Steve is very helpful he takes notes about every issue very thoroughly. He explains the repair process in detail and the estimated time frame for repairs. The warranty manager Kim is also very helpful in reviewing the issues. While in for service I had a chance to look at the many services offered one thing I noticed is there is a wide variety of services available. Another great thing is the knowledge and experience of the Ford Factory trained Technicians, so you can rest assured they will do the job right. We also had our car in the on site Body Shop Hertrich's Collision Center for some paintwork, hands down they do some of the best bodywork in the area, with very seasoned painters and body repair techs. So if you are looking for great service at a great price I would most definitely recommend Frederick Ford and the Hertrich's family of dealerships. Oh and that's the great thing about buying a car from Hertich's there are so many locations here on Delmarva.
Unbelievable Service! - BrudLee
David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty.