Best Sales Experience We Have Ever Had! - Norine123
Yesterday, my husband and I traveled from Selinsgrove, PA to New Castle, DE, to buy a car. We had been searching for a used Acura and had visited several other dealers. I saw a car we were interested on the Hertrich Acura website and called to see if it was still available. I had also called two other dealers to inquire about their vehicles. One of the other dealers never returned my call. The second dealer returned my call, but after I heard from a lovely salesperson at Hertrich named Ty Bailey. She got back to us immediately and, indeed, the car was still available. So off we went to Delaware! Upon meeting Ty, who met us at the door, we found her to be warm, friendly and very low key. She was not the high-pressure type of salesperson you often find in dealerships. She showed us the vehicle, began the process of appraising our trade in and kept us company with very pleasant conversation throughout the afternoon. The car was just what we had been looking for, even the color was our first choice. It was like it was meant to be! We waited while the new car was being detailed and left Hertrich Acura very happy customers! Ty was a pleasure to deal with, a very hard worker (she has more than one job), and we highly recommend both the dealership and Ty if you are looking for not only a great deal, but a great experience as well! Thank you, Ty, for such a wonderful afternoon and best of luck to you in all your future endeavors!
These guys deserve 120% excellence for the amount of... - tabitha.w
These guys deserve 120% excellence for the amount of amazing customer service I was provided with. The level of friendliness and dedication to achieve a happy customer was amazing. Charles went above and beyond by assisting in every way possible. He was the perfect gentleman, in holding open every door, even in the rainstorm yesterday, and providing all smiles and positive energy. I have found my dealership for as long as I own an automobile.