Not particularly any good! - Johnny
All they seem to do is quote expensive work that needs doesn't need to be done. I called them and they did not even know the transmission change interval and they couldn't even tell me where the part they were selling me was made!! A shame because older VWs are good cars but new ones are money pits. I would never recommend anyone buy a newer VW especially one with an automatic transmission. They are extremely unreliable and the resale value is non-existent.
Said one thing and it was opposite - Britmichele101
So I took my car to vw smiths in Wilmington to get my throttle body fixed I called in a few days before my appointment to get a estimate the guy told me 195.00 ok so I scheduled my appointment. Took it in that Monday waited about 2 hours and all of a sudden the guy said they didn't have my part. They had to order it ok so I had to get a rental since vw didn't have one there. Before I left the guy at the desk said it was going to be 605.00 I questioned him about it since I was told 195 over the phone now it's 605 I asked him is the 605 for everything he stated yes so I get a call saying my car is done. I drive an hour to get there the cashier lady than says the total, is 930.00 hmmmm what so long story short I ask for the manager and his excuse was that the guy has been there for a long time he would have never said it was 605 everything.