Employees dealt with: Skip Thompson, service advisor;... - JTorrey
Employees dealt with: Skip Thompson, service advisor; Lesley Shepard, service advisor; Dean Ferguson also assisted me; I also spoke with the mechanic who worked on my car and who answered questions about the work done.<br><br>Without reservation I characterize my experience with this dealership as being enjoyable and satisfying. No one likes having car trouble, but when the problem is resolved like mine was, somehow the inconvenience melts away. My situation was a misfiring issue with a 2003 Sebring convertible which I had purchased a few weeks earlier. It was annoying and I wanted it fixed quickly.<br><br>The first thing I saw in the dealership was an accommodating attitude. I had come in on Friday and they were pretty much all booked through the next day, Saturday. However, Skip graciously squeezed me in. So, early the next morning I returned to their dealership and waited in their guest lounge, a nice sized room with ample and comfortable seating, good reading-lighting, and a TV set that, to be honest, needed some adjusting. Sometime before noon I saw another attribute, honesty. Because they had not been able to pinpoint the problem, Skip suggested I bring the car back during the week for further diagnostics with their regular crew. Except for an oil and filter change, $25.50, I was not charged for their work. During this trip I met Dean, who seemed to be one of those guys who keeps the service wheels humming, and I discovered that we had several things in common, including a fondness for sailing and a love of God and country. Here is a man with a heart to serve others, and I got the feeling the whole dealership was like him.<br><br>Wednesday of the next week I was back. Leslie was my service advisor and in a couple of hours my car was all fixed up. The solution? A new set of plugs and wires. I appreciated being able to speak with the mechanic who did the work, as he answered some of my higher level technical questions. One last thing I should tell you, which turned out to be a very pleasant surprise and a wonderful way to cap a thoroughly enjoyable experience. Leslie told me that because of an error in recording my mileage on the first visit, they had calculated my invoice based on it being under warranty. Since this was their error they would leave it that way. My bill was $75, instead of what would apparently have been $300.<br><br>As a footnote, I stumbled across this website by happenstance, but it is my belief this was no coincidence. Although my fingers are typing this, a higher just and gracious hand is always at work. Johnny Torrey - St. Petersburg, Florida.
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