2,958 Florida SRT Service Centers

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

These guys are great very proffisional , bought my car... - Jmark0792

These guys are great very proffisional , bought my car in less then 30 min. came to my gave me $50 gas card ,Will recommend t

First time here getting my oil change and some service,... - KARLABUCK7

First time here getting my oil change and some service, best experience I've had in a very long time. Thank you to the amazing Acura team and their professionalism, specially Jason "Jay" Santo and Ruben Bustos for all your help.

After an unpleasant experience with a Lake Worth Ford - Shamus

After an unpleasant experience with a Lake Worth Ford Dealership (they wrecked my SUV on their property), I decided to take my next repair to Al Packer West. I delt with Mr. Luis, Rosado, a service advisor, who was helpful. Gotta give both him and the mechanic 5 stars. Runs well, no start up clatter from the VVT, no dents and no bent frame. Thanks all, I will return again when I need your service.

On Oct 4 2022, my Lincoln MKS was delivered by AAA to Al - Dr.C

On Oct 4 2022, my Lincoln MKS was delivered by AAA to Al Packer with a malfunctioning fuel injector. After 5 weeks, 2 bills claimed and paid by the warranty company, 2 copays by me and another bill for almost $800, the car is still there, not running. It has not been drivable for more than 5 miles for the past 5 weeks and sitting in their parking lot for 7 days now without even being plugged in for diagnosis, so I can’t even open up a new claim or get a rental car. The Service Manager Tim Olsen won’t return my calls. The General Manager Tracy Manzilotti will not intervene. They won’t diagnose the car, open a claim or give me a loaner. This car is the top of the Lincoln luxury line with all of the options. It was the dealership’s show car when bought in Delaware. I have opened a complaint file with Ford and Kacie Copeland says there is nothing she can do to get the dealership to walk into the parking area and get a diagnosis by plugging in the computer. They say other customers have priority over my car. I have never encountered such behavior from either a service provider nor a retailer. At this point, I cannot imagine ever doing business with Al Packer Lincoln, Al Packer Ford or the Ford Motor Co in the future. The truth is that once they got my money for services that they added onto the warranty work, they won’t back up their work and they want nothing to do with me because they have already ripped me off for the cash pay extras which may, or may not have been needed and may have caused the secondary problems. They are treating me like a leper and my car like a liability hot potato. This is unquestionably the worst experience with an automobile in my entire 70 years. If you purchase a car from these people, be forewarned that you may experience the same level of service for that vehicle.

Will never go back. - wmattk

Will never go back. I took my truck in for a simple oil change, and tire rotation. I knew that is was going to be bad when I had to argue with the service writer. He argued that my engine took 8 quarts of oil, then I told him to only put 6 qts in it. He continued to argue about it. Obviously he has no idea, what he’s doing. Then he comes to me and tells me that 2 wheel studs broke off, it will cost $200 more, and it will be done in an hour. I told him NO, I will fix it, just give me the lug nuts( special for the rims), and I would drill out the broken stud out of the nut. He hands them to me, there is nothing in them, and no rust at all. What happened is they put the nuts back on with an impact wrench. It states “do not use an impact wrench on these rims”. And he had xxxxx enough to tell me that they didn’t use an impact on them. I watched them through the window. Since the Alan Jay Dealerships have been sold. The new owners have let them all go to xxxx. Former mechanics, have said it’s horrible there. LIKE I SAID, I WONT BE BACK, IM EVEN THINKING ABOUT TRADING THIS IN, and BUYING A DIFFERENT BRAND. DO NOT GO TO THE ALAN JAY SERVICE DEPARTMENTS.

I wasn't talked down to like most mechanic shops do... - yrubirdie

I wasn't talked down to like most mechanic shops do because I am female. That impressed me the most. The staff was kind, made the experience very pleasant.

Picked up my truck to bring it to another shop to be - larkinjennifer

Picked up my truck to bring it to another shop to be fixed today after this repair shop had it for 4 months. I dropped it off and spoke with two different guys there and told them that, when i put it in drive it goes into manual fourth. I called every week to ask about the progress and got the run around every time. after having it for 2 and a half month they called me and stated the truck needed a sensors and key fob, said ok. they said the work would cost 1600 dollars. After they changed them they called and said we have the truck starting are you bringing it into another shop, when we put it in drive it drops to fourth. Excuse me sir? that is why I brought it to you. So they charged me 1700 and fixed things that i didn't have problems with and had the truck for 4 months. when I called for the last time 3 days ago they basically told me my truck was on the back burner and they would get to it when they get to it. NEVER ever received a call from them until the last day it was there. I had to chase them around for answers. I wouldn't recommend this place to anyone!!!!

Mike and his team at the body shop did a great job,car - billrivera86@gmail.com

Mike and his team at the body shop did a great job,car looks brand new again.