2,958 Florida SRT Service Centers

Excellent Service - janwill

The service I received from Brian was excellent. He manage to schedule my vehicle for service during a busy week and everything I discussed with him was addressed in a timely manner. They also got care of other things the vehicle needed and I was not aware of it. Also, the communication was excellent even though I was out of the Country. Ferrari Maserati of Central Florida simply went above and beyond with their customer service, especially Brian and their technicians. Many thanks! Great Job!

I.was scheduled for service on my Alfa today and just - dritto39

I.was scheduled for service on my Alfa today and just learned that you are closing the dealership. Very sorry to hear that since I have always been treated well and was pleased with the service. I also understand that the closet dealership service will now be the one in xx. Petersburg. Not too happy about that. It’s too far for service so I’ll be looking for another brand to purchase my next automobile.

Let’s start from the beginning. - jp24252

Let’s start from the beginning. I called to schedule service for my vehicle, informed them I would be dropping it off after hours. Received the confirmation of my scheduled service, where I again informed them I would be dropping it off after hours. Upon arrival of the dealership, yes after hours, the entire parking lot was gated/blocked off. I had to leave my car on a side street behind a hospital with the hopes it wouldn’t get towed, and run in the pouring rain to find the key drop location. Never once was I informed the lot would be completely closed and where I should park my vehicle. I left to go out of the country for 9 days, upon my return I was informed that they still hadn’t even determined the root cause of my air conditioning issue. After 9 days?!? I then had to stay in a hotel and get an Uber because I didn’t have another form of transportation scheduled. Finally after 11 days they found the problem. However it was communicated up until that point that they were certain the AC issue would be covered by warranty….well now they are saying it won’t be and that I was responsible for the full cost of repair. Not ideal, nor do I believe it, but fine, please just fix it. Weeks go by from start to finish. No one answers calls, no one answers texts, no one provides updates. I called 4 times in one day and each time they stated they would call me back within the hour…and nope, no call received. 16 days my vehicle was in service for. I went to pick it up and it was filthy, they couldn’t even wash it for me? And I had a nice new scratch on the drivers side door. This is a Maserati dealership and this is how you treat your customers? Seriously the worst service experience I have ever had, and I am putting it nicely.

Great customer service. - Rankinsnicole

Great customer service. Very knowledgeable and the vehicles. Great experience from beginning to end. Met all of my needs in a timely manner.

Dealer problem - cgobet

I had posted a bad review vmbut took it down. My problem was solved when we went in. A few employees handled the problem wrong. It could have been taken care of pretty easily. I am thankful it was fixed today. Veronica handle my complaint well. Thanks to Tom problem solved very quickly.