2,959 Florida SRT Service Centers

Everyone is always so friendly and helpful which is - mapako62

Everyone is always so friendly and helpful which is appreciated. Will definitely go back again

That Allen & J Kia are the worst of the worst we had paid - DS

That Allen & J Kia are the worst of the worst we had paid to have work done on our car and they said it was finished and we left there only to find out they did absolutely nothing! They didn't do a thing they are so full of EVIL, DISHONESTY and DECEPTION don't trust them!!! The service manager there is useless comes out to me with an attitude even through it knew what it didn't do he is no good! You need to think twice about coming here to this place!

Ģreat customer service and explain issues with vehicle at - shyrelg

Ģreat customer service and explain issues with vehicle at time of service and what is needed.

Excellent Service - janwill

The service I received from Brian was excellent. He manage to schedule my vehicle for service during a busy week and everything I discussed with him was addressed in a timely manner. They also got care of other things the vehicle needed and I was not aware of it. Also, the communication was excellent even though I was out of the Country. Ferrari Maserati of Central Florida simply went above and beyond with their customer service, especially Brian and their technicians. Many thanks! Great Job!

I.was scheduled for service on my Alfa today and just - dritto39

I.was scheduled for service on my Alfa today and just learned that you are closing the dealership. Very sorry to hear that since I have always been treated well and was pleased with the service. I also understand that the closet dealership service will now be the one in xx. Petersburg. Not too happy about that. It’s too far for service so I’ll be looking for another brand to purchase my next automobile.

Let’s start from the beginning. - jp24252

Let’s start from the beginning. I called to schedule service for my vehicle, informed them I would be dropping it off after hours. Received the confirmation of my scheduled service, where I again informed them I would be dropping it off after hours. Upon arrival of the dealership, yes after hours, the entire parking lot was gated/blocked off. I had to leave my car on a side street behind a hospital with the hopes it wouldn’t get towed, and run in the pouring rain to find the key drop location. Never once was I informed the lot would be completely closed and where I should park my vehicle. I left to go out of the country for 9 days, upon my return I was informed that they still hadn’t even determined the root cause of my air conditioning issue. After 9 days?!? I then had to stay in a hotel and get an Uber because I didn’t have another form of transportation scheduled. Finally after 11 days they found the problem. However it was communicated up until that point that they were certain the AC issue would be covered by warranty….well now they are saying it won’t be and that I was responsible for the full cost of repair. Not ideal, nor do I believe it, but fine, please just fix it. Weeks go by from start to finish. No one answers calls, no one answers texts, no one provides updates. I called 4 times in one day and each time they stated they would call me back within the hour…and nope, no call received. 16 days my vehicle was in service for. I went to pick it up and it was filthy, they couldn’t even wash it for me? And I had a nice new scratch on the drivers side door. This is a Maserati dealership and this is how you treat your customers? Seriously the worst service experience I have ever had, and I am putting it nicely.