2,962 Florida SRT Service Centers

Nightmare - Ghostblack305

this car dealership was a nightmare, I purchased the car and two weeks later white thick smoke was coming out the engine, and the water resevoir was bubbling hot, I took it back and they said they would fix it over the weekend. Once we got the car back a week later same problems. Once again they said they fixed the problem. We took the car to a mechanic he said the bottom of the car was all rusted out and it comes from up North and was probably stuck in snow or submerged in water. when the problem happened again I went back there it was a sign on the gate they were closed for two weeks and was waiting to get more inventory, came back in two weeks still closed. Now it's a new company, they just up and disappeared. Scandalous and horrible if it was a rating lower than 1 star they would get it, this should be illegal and they should be out of business permanently. Let's start fighting back and expose the names of these people.

Always Service My XC90 at this Location - The Volvo... - williamalj

Always Service My XC90 at this Location - The Volvo Store. Always Awesome Service and Amazing Service Advisor - Michael Reyes! I have a customer for years!

Appointment turned out to be non-existant, all first... - NotSouthEnough

Appointment turned out to be non-existant, all first come-first serve. Finance claims they treat each application individually but never interviewed us at all. $1500 in non-disclosed fees when time to close the deal skipped over as if it was normal. They pay $10 per positive review (max 5 reviews) to buy a positive rating on review sites. Beware of these scammers and save your money!!

Kyle Walker was very professional and helped me and... - Medallo78

Kyle Walker was very professional and helped me and family find the perfect car. I can’t thank him enough for all the hard work to get me an amazing deal.

If it was possible to give zero stars I would. - Disappointed in John

If it was possible to give zero stars I would. I called and spoke with John in service. I told John I would be dropping my vehicle off for service. I specifically asked for a certain tech to work on my car. He has been working on my car for years. Come to find out my car was never given to the tech I requested. I don't appreciate my request being ignored. If a service writer can't follow a simple request, will he be able to relay the proper information to get my car fixed properly? Every other time I requested a certain tech work on my car; it's been given to him. Why John took it upon himself to give my car to whomever he wanted it beyond me.

Totally enjoyable experience. Bought my 2002 Corvette... - ibkwik

Totally enjoyable experience. Bought my 2002 Corvette there, and take it there for service. Everyone I dealt with in sales, service, and even the general manager did everything they could to make my experience there a really good one.

I am visiting Miramar Beach from illinois. - Lorraine

I am visiting Miramar Beach from illinois. I had brake issues so I called Toyota of Fort Walton Beach and spoke with Kat. We had planned to leave to head home the next day. Kat got us in and was exceptional at her job. She covered and thought of every situation. I really can’t say enough positive things about Kat. Thorough, professional, efficient and very personable. Thank you for getting me on the road again.

In May of 2006 I purchased a used car from your... - rideahorse

In May of 2006 I purchased a used car from your dealership. Several times I have had to take it in for repair. Everytime I have taken it in, I have had a very bad experience. The oil pressure light would come on. I took the car in, left it for them to fix and when I picked it up the next day, driving the vehicle home, the oil light came on. I took it back the next day, only to find out that when the part was replaced, the mechanic had broken part of the piece, and this had to be ordered. So I drove for several days, until the part came in, with my oil light on. Several months later I experienced problems with the AC. I took it in, they could not find anything wrong. Several weeks later, it was back at the shop for the same problem. The evaporator had a hole in it. They had the vehicle for 4 days-- the wrong evaporator had been delivered. During those 4 days, I was without a car and they did not offer me to assist me with getting a rental. Another time the check engine light came on, the Oxygen sensor was bad. When I took it in, again, the wrong part was delivered. I spent all day waiting for my car to be fixed. Monday, January 22 I took my car in for service. The shift cable needed to be replaced. It was supposed to be ready today, Tuesday, I received a call that the wrong part had been delivered and I am without a car for another day. After speaking with your service rep this morning, he said that he could possible get me a rental. Within several minutes he called back and said I could have a rental at no cost, but none were available. He would call me later this afternoon. At 5:12 he called me to tell me he had a rental. I work in S. Fort Myers and live in Cape Coral. I could not wait until the last minute to arrange for a ride home. Schedules had to be re-arranged and people were inconvenienced. Needless to say, I am very unhappy with the services I have received in the past year with your company. The service department wants to play the "blame game" and refuse to take ownership of the issue I just received a call from a gentleman named Mitch who was at least willing to assist me in any way he could. The first, and only person who has been willing to admit that maybe they were to blame Because of these series of events, which has happened over the past year, I will most likely NEVER do business with Toyota again and will encourage people who are thinking of purchasing a car, to go to Toyota as a last resort--and if you have to buy there, don't take it there for service.