2,232 Florida Used Car Service Centers

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

These guys are great very proffisional , bought my car... - Jmark0792

These guys are great very proffisional , bought my car in less then 30 min. came to my gave me $50 gas card ,Will recommend t

First time here getting my oil change and some service,... - KARLABUCK7

First time here getting my oil change and some service, best experience I've had in a very long time. Thank you to the amazing Acura team and their professionalism, specially Jason "Jay" Santo and Ruben Bustos for all your help.

These scam artists hate nothing more than a no-nonsense - JM

These scam artists hate nothing more than a no-nonsense buyer. Walked in, said I’d take one of the 19 same year same model same color vehicles sitting on their lot. Simple, I’ll just buy it right now. The only condition was removing a ridiculous dealer addition sticker marking up the price by $9,998. Got the runaround, of course. Everything went totally down hill dealing with (read the reviews to get a sense for how many they’ve had) the GM and “service” team (Jeff, the most miserable human I may ever have met, might have been the absolute worst). Zeke, a service “professional” refuses to be honest and documents services that aren’t even performed while having calls go to his personal cell, which has a voicemail indicating he is a realtor. Jeff, GM, will threaten you and say he’s “lifelong best friends with the regional GM, so who do you think they will believe?” Dealer will allow field techs to drive a brand new vehicle 100 miles and out of the county through $9 in tolls to “recreate a technology issue” on a brand new MDX tech with issues other dealers are already posting about on message boards. Its like they screw with customers for sport. Avoid these jerks at all cost. It’s because of them that I cannot WAIT to be rid of my brand new MDX that still has a service package and warranty. It’s not worth it.

On Oct 4 2022, my Lincoln MKS was delivered by AAA to Al - Dr.C

On Oct 4 2022, my Lincoln MKS was delivered by AAA to Al Packer with a malfunctioning fuel injector. After 5 weeks, 2 bills claimed and paid by the warranty company, 2 copays by me and another bill for almost $800, the car is still there, not running. It has not been drivable for more than 5 miles for the past 5 weeks and sitting in their parking lot for 7 days now without even being plugged in for diagnosis, so I can’t even open up a new claim or get a rental car. The Service Manager Tim Olsen won’t return my calls. The General Manager Tracy Manzilotti will not intervene. They won’t diagnose the car, open a claim or give me a loaner. This car is the top of the Lincoln luxury line with all of the options. It was the dealership’s show car when bought in Delaware. I have opened a complaint file with Ford and Kacie Copeland says there is nothing she can do to get the dealership to walk into the parking area and get a diagnosis by plugging in the computer. They say other customers have priority over my car. I have never encountered such behavior from either a service provider nor a retailer. At this point, I cannot imagine ever doing business with Al Packer Lincoln, Al Packer Ford or the Ford Motor Co in the future. The truth is that once they got my money for services that they added onto the warranty work, they won’t back up their work and they want nothing to do with me because they have already ripped me off for the cash pay extras which may, or may not have been needed and may have caused the secondary problems. They are treating me like a leper and my car like a liability hot potato. This is unquestionably the worst experience with an automobile in my entire 70 years. If you purchase a car from these people, be forewarned that you may experience the same level of service for that vehicle.

Will never go back. - wmattk

Will never go back. I took my truck in for a simple oil change, and tire rotation. I knew that is was going to be bad when I had to argue with the service writer. He argued that my engine took 8 quarts of oil, then I told him to only put 6 qts in it. He continued to argue about it. Obviously he has no idea, what he’s doing. Then he comes to me and tells me that 2 wheel studs broke off, it will cost $200 more, and it will be done in an hour. I told him NO, I will fix it, just give me the lug nuts( special for the rims), and I would drill out the broken stud out of the nut. He hands them to me, there is nothing in them, and no rust at all. What happened is they put the nuts back on with an impact wrench. It states “do not use an impact wrench on these rims”. And he had xxxxx enough to tell me that they didn’t use an impact on them. I watched them through the window. Since the Alan Jay Dealerships have been sold. The new owners have let them all go to xxxx. Former mechanics, have said it’s horrible there. LIKE I SAID, I WONT BE BACK, IM EVEN THINKING ABOUT TRADING THIS IN, and BUYING A DIFFERENT BRAND. DO NOT GO TO THE ALAN JAY SERVICE DEPARTMENTS.