My experience - Bexster 2017
Really enjoyed my experience with this dealership and the salesman was awesome , I would recommend these guys to my friends , love my new car , first brand new car I've ever owned!!!
Smooth, Excellent and Professional!!! - F REID
James Tharp and Andre Jackson were the best. The test drive was smooth. The process was so smooth and easy. I've been bragging on them since I met them. Excellent work.
Great experience - Kevin
Stephen was great .very knowledgeable. Got us in the vehicle we wanted. .could not have asked for better service .i would refer people to bill holt
Exceptional service. All service staff was awesome - Shannon
The service employees were awesome & I was given exceptional service every visit. They called to update me on my service & called when it was finished. My Toyota was completed before promise time.
FALSE ADVERTISING - waked
I called about a vehicle they had for sale online and they said the price was entered in wrong. I accused them of false advertising and got a very unpleasant response. Will NEVER buy a vehicle from them.
Presently Surprised!!! - Very Satisfied
First I called to inquire about a pre-approved offer that I had received from Capital One, and asked if it was that easy, I just bring my offer, ID and insurance card, I spoke with Roger and he told me that it was that easy. Still not quite inconvenienced, I decided to go anyway, because I really needed a car. It was really that easy, the payment and the price of the car were a little higher than I expected, but I was very satisfied. Roger even followed me so I could drop off the car that I had driven to the dealership. He made the experience very pleasant and there was no pressure. Thank you Roger very much!!!
Frustrated with these crooks!! - Acy9645
I traded my car in for a 2015 Outlander in February 2016. Today, it is July 2016, and til this day, my previous loan has not been paid off! That's freaking 5 months! This is ridiculous! I have been calling to get this situation taken care of and I just keep getting the run around or I can never get a hold of anyone! They are LIARS (esp JAMES - the finance guy) and they just want your money! They definitely don't process trade payoffs as agreed to in the contract. Very unorganized business!! DO NOT BUY YOUR CAR FROM THIS BS DEALERSHIP!! I've warned you! Wish I've seen these reviews before buying a car from there!
The first couple of times I went when Tiffany Bruce and... - Snowflake18
The first couple of times I went when Tiffany Bruce and Peter Huhn were around were great. After that service went downhill. While waiting on my vehicle, a salesperson was talking to another person about how they should come work at Heritage Mitsubishi and they would make great money and bragged about how much she made off the car she just sold in front of me the customer. I don't want to hear salespeople bragging about how much they made while waiting in the waiting area. The other time I went there, the service guy said he would be at my car with my keys after I paid. The guy was nowhere to be found, nor were my keys even though the car was sitting there waiting. I had to go to Heritage Cadillac and have them contact the person who had my keys to see if they could find him. It took over 15 minutes to get my keys back so I could leave. Other times, I have gone online to schedule an appointment and have not been contacted back by email or phone to confirm the time. I contacted my previous dealer the same way online and was instantly contacted back the same day I sent an appointment request. Even though the previous dealer is further out, their service is far better than what I have had the past 2 years at Heritage.