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Vert friendly, worked very hard on getting us into a... - sandra.jude1
Vert friendly, worked very hard on getting us into a vehicle, and into something we could afford. Sales staff very courteous and helpful. Will shop there again
The service was horrible with all the lies the sale rep... - lucassmithtrucking
The service was horrible with all the lies the sale rep tolde. The car went on for two major repairs before the first car payment was even die. Very bad business on your part. I will never do business with this company again. Also be sure to earn anyone o know not to deal with this shady company
I’m pleased with the customer service. My favorite... - Yvette1955
I’m pleased with the customer service. My favorite service technician has to be Sheri Lewis.
She is extremely helpful, knowledgeable., friendly, polite and professional.
I am very happy with the service I received. The Service... - Mary Simmons
I am very happy with the service I received. The Service Team at this dealership go above and beyond to make sure the customer has a great visit. I will definitely be back for my next service, and I won't take my cars anywhere else. I love my Mitsubishi!
Perhaps the worst car buying experience of my life.... - Ben H.
Perhaps the worst car buying experience of my life. Secured a pretty nice pre-approval deal with my bank, and indicated online I was interested in a certain 2016 KIA Soul.
Was promptly called back by Stacy, the GM, who was very nice, and we set up a time on Friday, October 4th for me to test drive. Got a follow up text from Jessica, the dealership’s liaison with my bank. She answered a lot of my questions and gave me instructions to ask for sales manager Patrick when I arrived, that the car would be out front waiting on me to test drive, and that I was in the system.
When I arrived via Uber (I fully intended to drive off that lot with my new KIA Soul) at 6:05, I checked in with the front desk and asked for Patrick as instructed. 30 minutes later, after the front desk assistant REMINDED Patrick that I was there to see him, Patrick came out to inform me that he’d never informed me, I wasn’t in their system as a pre-approval, and that no such car existed on their lot. Imagine my shock.
It was only when I pulled Stacy’s business card that Patrick sent me to their sister dealership next door. No one there knew who I was, wasn’t in the system, and there was no Patrick at that location and no one named Jessica worked there. The only bright spot was Isaiah, a sales rep, who manually got my information and put it in the system. So that car I came to buy? They couldn’t find it. It had just been sold mere MINUTES before, but there was a slightly newer car that was a little more expensive....
Starting to sound familiar?
40 miles and $50 in Uber costs later, I have no car and what is without a doubt the worst experience I’ve ever had buying a car. The dishonesty, the lack of organization, and the monumental waste of my time have left me in absolute awe of this business. I’m not even angry anymore. I’m just stunned that they do business this way.
These guys think that sending marketing to people that... - Greg
These guys think that sending marketing to people that makes them think they have won a substantial prize in order to trick them into coming to their dealership is an ok thing to do. DECEPTIVE!! That is the lowest bottom of the barrel kind of attempt to attain a customer. There’s no way I would ever buy from them. You can’t trick people into being your customers.
Terrible customer service. I can't recommend to anyone.... - edwinj1224
Terrible customer service. I can't recommend to anyone. After you buy a vehicle they will treat you terribly. Find another dealer. Frank and Billy are bad guys to deal with
Worst thing I ever did is buy a car from theses lieing... - Lied to
Worst thing I ever did is buy a car from theses lieing xxx people the car runs good 60 miles a gallon but every thing out of there month was a lie
I originally purchased a vehicle May of 2019- I bought a... - Jay Taylor
I originally purchased a vehicle May of 2019- I bought a 2014 Porsche Cayenne. I also paid in full to the dealership for an extended warranty through Integrity Warranty Company. I was sold Integrity Wrap Warranty. Now when I am attempting to have work done on the vehicle I have found out the dealership wrote my warranty for a Silver Warranty which does not cover any of the items as Wrap warranty purchased covered. I have attempted for two months to contact the dealership, Riccardo, Tori as well other managers at the location. They have lied to me and avoided calls intentionally. I never receive call backs, as well hung up on many times. I am now having to wait for this case to be heard in court, just to have my money refunded $4500 or the original Wrap warranty I paid for implemented
Ordered a OEM Mitsubishi transponder key told me it was... - MitsuGuy
Ordered a OEM Mitsubishi transponder key told me it was out of stock and they would refund the money . Been almost 3 weeks no refund called my bank and they said it was this dealer holding my payment in some way and not refunding me emailed over and over and no they don't reply anymore. They sent me a scam void confirmation. keep telling me it's my banks that's holding it when they personally told me it was not it was them ! Garbage company to deal with.
Great Start. Lousy Finish. - palebeachbum
Great price on my new car. Didn't even have to haggle. The compliments stop here. RUDE finance lady. Manager left me standing when I pointed out minor damage to my brand new car when I took delivery. He literally walked away. Received car missing the spare $300 key. They ordered another key, but didn't bother to call to let me know when it was ready to pick up. I finally called 2wks later to ask what the holdup was. Picked up the key and was told I needed to drive even further from home (was already 45mins away) to have the key programmed at another dealership. They should have done this for the customer! Title wasn't processed in a timely manner. Took nearly 2mos. I had traded in a car and that loan was not paid off timely either. I had to make 2 additional payments on a car I no longer owned. That was utterly ridiculous and had me fuming. Horrible headache of a car purchase!