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Mechanic failed to add coolant - sweepeez
I brought my 2004 chevy van to this dealership as I believed they would have the parts I needed in stock and the expertise to complete the repair. I delivered my vehicle at 7 am and the mechanic began work at 8 amand I was advised the vehicle would be ready at 2 pm. The mechanic replaced my water pump and front passenger side wheel bearing. At 5 pm I was advised they would need to keep my vehicle for another day as the engine was now overheating.(The engine was not overheating when I dropped it off for repair) and that I required a new radiator at an estimated cost of 954.00 parts and labor. I asked if I could speak to the mechanic directly and was told he had left for the day. When I informed the sales lady that I would not like to have a new radiator installed , the mechanic who had supposedly left for the day came to speak to me and informed me the engine was overheating due to a plugged radiator. I asked if they could instead flush the radiator ,I was informed they no longer perform this service. It was at this time I informed the mechanic and saleslady I would like to take my vehicle as is and was warned by the mechanic and sales staff (in writing) that this could damage the engine , and if I was to take the vehicle now it would need to be removed from the lot immediately. I drove my vehicle about two city blocks to a radiator specialist who was just closing for the evening but invited me to leave my vehicle on his property for the night and he would look at it the following morning. While I was waiting for the garage to open I decided to do some investigating on my own. The mechanic at Bellamy Strickland informed me the vehicle would overheat in as little as 5 minutes, and this did not seem right to me , so after removing the radiator cap I discovered there was not any visible coolant in the radiator and the radiator was as clean as a whistle.
The next morning at 8 am Dwayne from McDonough Radiator added a gallon of antifreeze/coolant ,,,pressure tested the radiator ,,,took the vehicle for a test drive and I was back on the road by 9 am.
Now I am sure the mechanic at Bellamy Strickland had a long day , but a person who is not mechanically inclined would have been duped out of $954.00 for parts and labor that were not required, and another $150.00 in hotel and meals and wasted another day sitting in their costumer lounge.We all make mistakes , but if a vehicle is overheating , one of the first steps is to check the radiator level.
Overall everyone at this dealership were very friendly and a shout out to Meagan who was very helpful to us , and unfortunately was gone for the day when they tried to drop this un needed repair on us at the end of a long day.
We are now in Nashville and vehicle is running fine.
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
0 * Service - Edwards from Snellville
This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place.
Please stay away from this unprofessional and very inconsiderate auto collision place.
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
Ed Daniels helped me tremendously when I had trouble with... - ben4now
Ed Daniels helped me tremendously when I had trouble with my 2016 2500 HD Silverado. He took the time to ensure I was towed, and provided me with a rental truck during the repairs. I have known the Daniels family for most of my life, and I will definitely be a repeat customer the next time I am in the market for my next Chevrolet Silverado!!!
Details - Yviecepope10
Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!
Got the job done - NicoleDuBose
I needed a tire and fast. Hiram (hope I spelled it right) helped me out and didn't pressure me into anything. Replaced my tire and put it on in under a hour at a good price. Found this place when I searched tires buckhead and the reviews sounded good so I thought I'd try them. Glad I did, thanks.