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They found a nail during an oil change and pushed for 2... - Abeachlover94550
They found a nail during an oil change and pushed for 2 new tires, which they didn't have in stock. Sent me off saying I'd probably be ok. No mention of putting on a spare. I ended up changing my tire that night in the snow on the side of the road. I will not go back there!!
TERRIBLE - Jordan
I did not purchase my Kia from here but from the Stone's Kia in Idaho Falls. I do bring my vehicle here for most services because I live here in Pocatello. I called in regard to a letter I had received about a year ago about a couple recalls that needed to be done. The only that wasn't completed back in March of 2019 was the recall for the ECU. I took it in 3 separate times for that recall just for them to call me hours later to tell me the new part was not working. I am leasing the vehicle and would like to just get the recall taken care of and replaced. I attempted to call Pocatello about that same recall that was never completed a year ago now in March 2019 and they are now telling me it is not a recall just that it will need to be done eventually. Basically, if I'm not experiencing any problems it's not necessary. I called Stone's Kia in Idaho Falls and they tell me that it is a recall and that they will get a part ordered for me and then come to find out they can't because Pocatello's dealership ALREADY ORDERED ONE a year ago in March. I call Pocatello again and David says he doesn't show anything about me ever coming in for that or them ever ordering me a part. The part has to be specially ordered according to the VIN. How can Idaho Falls see it and Pocatello says they are in the dark and have no idea what I'm talking about. I have no had to resort to calling Kia Consumer Affairs to see if I can get a part reordered because David has either a lack of knowledge, there's poor record keeping, or they are picking and choosing what services they wish to provide.
Overcharged for bad diagnosis - Jo2theworld
Took my truck in for a scheduled service and possible fuel filter change. I was still waiting three hours later when they told me it wouldn't start and I would need $1444 worth of parts. When I insisted they just change the fuel filter as I asked, miraculously the truck started. And then they charged me $209 for the incorrect diagnostic skills of a parts swappers. The service guy never could explain the situation. Terrible service
Bait and SwitchI was extremely disappointed with the... - Notsatisfied
Bait and Switch
I was extremely disappointed with the way my oil change was handled today at Ron Sayer Nissan. I went into the dealership expecting to get an oil change at $39.99, like they were advertising at their store front, only to be left with a bill at a 77% mark-up.
The thing that disappointed me most is I had taken my car in, earlier this year, for other repairs. They noticed that I had an oil leak and told me it was due to the previous place having used the wrong parts, they asked me what I had paid for the oil change ($38.00). When I told them, they said I should just bring it to them and they would use the correct parts and the price was the same. Once I was given the bill today of $70.92 and questioned them why it was higher the service manager said it was due to the vehicle requiring synthetic oil and if they used regular oil it would “damage the engine”. This information didn’t seem correct to me, because why would a dealership advertise an oil change at one rate using conventional oil (that would damage the engine of the cars they sale), instead of just listing the price for the “required” oil for their vehicles. I also checked the owner’s manual to see if that information was correct once I got home. I found that the manual lists Nissan oil as preferred, but also says that if conventional oil is used it doesn’t void the warranty, so it’s perfectly fine to use without destroying the engine. (9-2 Technical and consumer information)
I called the service center back and
questioned them with that information, and they gave me the run around how they just use the recommended oil (which was more expensive than their advertised price) and don’t question the customer if they want the more expensive product or not. Every other place I have ever dealt with has started at the base package and then asked if I would like to use a more expensive product, instead of advertising one price and then automatically changing the product and leaving the customer stuck with the inflated price. I wasn’t trying to get them to give me a free oil change, but just trying to get them to give it to me at the price they had advertised and previously told me was the rate of their oil changes but they refused to do so.
I hate to say this, but when this whole interaction was over, I felt like the stereotypical woman at a mechanic shop scenario. Even when presented with facts from their service manual, they blew me off like I didn’t understand anything about my vehicle and didn’t know what I was talking about. Just be aware before you go in that they will have an inflated bill waiting for you by the end, without discussing anything with you beforehand and you’re stuck with the charges.
Overall I was very pleased with my experience here. The... - Mario.Tricone
Overall I was very pleased with my experience here. The service representative I dealt with was very friendly and knowledgeable, and wasn't overly pushy, which is pretty much all I can ask for out of a dealership. I'd definitely recommended them to anyone.
I came t Boise Automotive for Amsoil service. This is... - cinzer1
I came t Boise Automotive for Amsoil service. This is one of the only facilities in town that carry this product. Overall, you are fairly priced for what you provide.
Work was done to my liking - Juli4853
I went in to Nissan and had everything that I asked to be done was done. They did not try to push more fixes on what I asked them to do. They of course pointed out the things that were needing attention in the near future, that's always a good thing!
During the month of October, 2012, I had the privilege to... - jtudbury
During the month of October, 2012, I had the privilege to work with Randy at Lithia Body and Paint in Boise, Idaho. The passenger mirror on my vehicle had been damaged at Metro Car Wash in Boise. Brent, the manager of Metro Car Wash immediately took the claims report and forwarded the information to Lithia Body and Paint.
Within a day, I was called to Lithia to determine the extent of the damage. Although the damage was minor, Randy at Lithia took the claim seriously and ordered parts for my vehicle. As soon as the parts came in, I was immediately scheduled for a show-up, not an extended appointment date, and the damage was repaired to my satisfaction. Randy was extremely helpful throughout the process and treated me as if this was a major repair for his company. There was no cost to me during this process. Brent called several times to ensure the work had been done to my satisfaction.
I was very impressed with the response from Brent at Metro Car Wash and Randy with Lithia Body and Paint. Both are professionals and a credit to their businesses. I would recommend both services in the future.