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The team always takes care of me in a timely manner.... - CHRISTOTANI
The team always takes care of me in a timely manner. This is my second Maserati and when the time comes for a new car a Maserati from Rizza will be on the top of the list.
Top Reviewed Service Specialists At This Dealership
Steven and the service team are amazing! Always friendly... - Kado
Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.
From the Jump they was the best dealership I experienced... - ARedd
From the Jump they was the best dealership I experienced came in on Saturday afternoon great experience with Agnes made me feel like i was family from the jump and wanted the best called me back monday with a deal on a 2018 kia optima i couldnt resist and helped me in every way to get out the door that night with a car thanks agnes for your hardwork and support
Very poor service department - Howard S.
I have a 2019 Maserati Levante with 5,100 miles on it. Yesterday (Monday), the engine light blinked a while and then became steady. I called Zeigler's service department and was told by a technician to try not to drive the car and to bring it in. That was all well and good. However, when I asked about a loaner I was told that I could not get one until September 9th--a full four weeks from now. The problem is that I am 16 miles from the dealership and need a vehicle for normal day-to-day business use.
I thought this to be a very unusual situation. I've had many other brands of cars and have never experienced this. I understand having to wait a few days for a loaner, but a month is ridiculous. I suggested that they get me a loaner from one of their other dealerships down the street--Jeep, Dodge, or Chevy--but they wouldn't do it since they have some kind of policy against it and refused to budge on it.. I even suggested a cheap rent-a-car, but they refused to pay for one.
I was very upset and called Peter, my salesperson. He was wonderful but was powerless with this. He had the service manager call me today (Tuesday) to tell me that there is nothing more that they could do about getting a car. He even suggested calling Fields Maserati, which is actually closer to my home.
I took his advice and just called Fields. The service manager there was wonderfully accommodating. He said that, although I didn't buy the car there, he wanted to win me over to them. He said that he might have a loaner as early as tomorrow (Wednesday), but for sure by Thursday. I will definitely go there whenever I need something, including a new Masarati.
I am also sorry that I took Zeigler's "deal" at the sale by prepaying for annual service for the next three years. Now I'm stuck. I told Peter that I would trade my car in at the end of the four-year warranty. I still will, but it will now be at Fields. I found this website too late to see that Fields' service is rated a 5 and Zeigler is about 1/3 of that. I caution everyone else from making the same mistake.
Excellent parts department. Compliments to Jeremy Sus. - Rob Manchester
Compliments to Jeremy Sus and the parts department. Top of the line service for years and years. The best Ferrari parts and service department I've ever dealt with.
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
Joe Rizza Maserati Alfa Romeo