1,954 Illinois Rivian/1000 Service Centers

Had my 2008 XL7 engine replaced due to a bad oil filter... - Donna Dattilo

Had my 2008 XL7 engine replaced due to a bad oil filter from an aftermarket oil change business. After them having my car for 44 days, (it took two weeks for the engine to be sent from California (I’m in Illinois?) and then they broke a bolt and we had to wait an additional 2 weeks for another engine to be delivered) they agreed to pick up $780.00 out of the $1000.00 rental fee after paying $10,000.00 (that’s correct) for a new engine. Well 60 days later on my Chase bill is the charge of $780.00. Called Enterprise and they told me that Elmhurst Suzuki never paid the bill that they agreed to, and now they are out of business. Suzuki’s home office told us that each dealership is independently owned and will not do a thing for us. ? Although the broken parts were caused by the service center. I will never purchase another Suzuki and once I pay my payment off more, it’s going down the road to some other sucker!!! If I can find the owner, I will put a small claims suite against him.

Terry's staff is professional, thorough and courteous - karen

Terry's staff is professional, thorough and courteous every time my car needs servicing. I know my car is road-worthy and safe after they work on it. Christopher Resa and Randy Peterson made the experience easy and comfortable. Your ratings here only go to "Very Good". But Christopher and Randy deserve an "Excellent" rating.