1,967 Illinois SRT Service Centers

My BMW app stopped working, got a white screen, my X5 - jwalton

My BMW app stopped working, got a white screen, my X5 said 6% new software downloaded and frozen. I called BMW USA help line for the app and online. Was told to uninstall and reinstall the My BMW app, which I had already done. Thats all the help without escalating it to the IT people. So, I called the BMW Genisus at BMW of Crystal Lake, Devon had not heard of this problem. He suggested I should drive the X5 as to finish download it needs to be driven. Drove 30 minutes, still frozen at 6%. xxxx. I went to BMW of Crystal Lake, Devon was waiting. Service writer said they can force the software update, too late today, offered me a nice loaner. Then Devon got on my Android phone and changed default web browser from Edge to Google and then got the app working (I had spent 3 hours on that). Well, the software started downloading to the phone and was done in 10 minutes. So, we took the X5 out and in 1/2 a mile the vehicle had gone from 5% to 44%. So, I headed home, 100% download done in another 10-15 minutes. I got home, as soon as I parked the X5 screen offered to install the large update and was di=one in 20 minutes. NICE. A huge thank you to Devon at the dealer and the service shop for being able to get me in and offer a loaner with no notice. BMW of Crystal Lake is great with customer service and always ready to assist. Makes owning a BMW so easy. THANK YOU!

Taylor Wadi was very helpful in setting up my digital key - Gary Ebeling

Taylor Wadi was very helpful in setting up my digital key card. She was easy to work with.

warrenty repair - leaky pan

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

Bob Lindsay Acura is a first class dealership. - MAC33

Bob Lindsay Acura is a first class dealership. I drove 96 miles for the service instead of servicing my MDX at a local Honda dealership. Everything was done quickly and the car was returned to me as if recently detailed.

Very professional. - Jerry Cox

I have purchased 3 vehicles from this dealer. They have always been very professional,both sales and service. The service department is second to none! Service is on time and properly done. Very satisfactory.

Jay and his crew in the service department go the extra - CLowery

Jay and his crew in the service department go the extra mile! Everything is excellent and if not, they will make sure it is. One of the best if not The Best service departments in the country.