1,966 Illinois SRT Service Centers

Quick, Simple - LARRY PROFFITT

I to am a service adviser for the Heritage Group a Mile One company in Baltimore, MD. Saw some things that might work out at our Dealership in your Service Lane. Thank You for the experience Larry Proffitt

Staff are very friendly and helpful I just love my car I - loweshanda120174

Staff are very friendly and helpful I just love my car I bought from them and they take good care of you thanks again!

Danny was agood salesman. - phatss64

Danny was agood salesman. Very nice and knows alot about the cars. He was very helpful.

Don't get service done here - Allen Jameson

Purchased a Subaru from Alvin Robinson, he was amazing to work with and extremely knowledgeable on any vehicle on his lot. That being said I had a very positive outlook on this dealership, so I opted to use their service department, especially since they offer a work shuttle and that convenience would be fantastic. Let's start with a more annoying aspect, the shuttle service... I had the experience of dealing with three different drivers on multiple occasions. Each driver was rude and unprofessional, not to mention their lack of driving skills for their job was severely lacking. On to the more important issue, their service department. I have gotten 5 oil changes from this place, and I am the type of person that checks my oil after each change to ensure it looks adequate. First oil change - everything seemed to have gone fine, clean oil, no spills, alright Second oil change - particulates in oil, oil appeared to have the look of a few thousand miles on it already, I was skeptical, and voiced my opinions, so they changed the oil immediately again after I mentioned something, after this it appeared fine. Third oil change - after assuming it was a fluke the last time I didn't check the oil until my ~10 mile trip home, it was dark, and I mean 5000 mile dark, I immediately drove it back and explained that they must have not even changed the oil, merely cleaned the outside of the vehicle. They changed the oil on the spot, alright. Fourth oil change - semi clean oil, but particulates are back, they send a master tech out to argue with me that this is normal... I have them change the oil again...(alright, now it's clean...) Fifth oil change - last oil change - keep in mind throughout this process I had opted for the higher grade synthetic oil as recommended to me in the beginning. This time I decided, after speaking with another dealership, to get to the bottom of all of this, I chalked where the oil filter is in white. They changed the oil, and to my not-so-surprised beliefs, the oil has particulates in it... Drive it home, check my chalk lines, perfectly there, nothing has been touched. Took it straight to the other dealer and they changed the oil properly, and have 4 times since, with zero issues, and beautiful oil each time. I cannot believe a dealership doesn't even properly change oil.

The service department is amazing! - brenda

The service department is amazing! They do a great job and can be trusted. We have used them for 12-13 years and no complaints.

HORRIBLE SERVICE! - KGoff

We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!