Hope to save you a head-ache! AVOID Jim Potts Motor Group! - neubaum
Consider yourself warned- 1 star is over-rating!
I brought my Sea-Doo to them in Oct 2013 to have the starter replaced and then winterize the unit - I was told this would take a couple of weeks. Not once did they call me back during this ordeal (I called them many times asking when my pwc will be done). Ultimately I got my pwc back in May 2014 - yes, that was 7 months later. Upon picking up my unit, my invoice had charges for: winterizing, 'summerizing' ($119 to recharge my battery and drain the anti-freeze), and replacing the starter - with a note: labor prices were raised in April (this applies to replacing the starter).
To top this off, when I launched my Sea-Doo three weeks later, the unit ran terribly. I tried to arrange to have Jim Pott's look at this - since something didn't seem right and to discuss the original invoice - but the various people were always busy and would have to call me back. I left my name and number four times - never got a call back.
I got a recommendation to have someone else check out my Sea-Doo. After explaining the symptoms (unit starts fine, seems fine for about 10 seconds then starts bogging down, lots of smoke coming out of engine compartment) - he took a peek at the engine and had it diagnosed in a minute - Jim Potts 'mechanic' didn't reattach clamps properly and water and exhaust were spewing into the engine compartment bogging everything. He had it fixed 2 days later. His words, 'If you feel like you must go to a dealer for work - go to Nielsen's. You will pay dealer prices, but at least the work will be done right'. I told him that I will stick with him.
Went to Jim Potts to discuss this whole situation with the owner - I pretty much got told to pound sand. Terrible service, no customer service.
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