1,967 Illinois SRT Service Centers

While heading home to Tennessee from vacation my tire... - Me

While heading home to Tennessee from vacation my tire pressure light came on and I stopped at this nearest Honda dealership. They were slammed! And yet when I went in and told them why I was there, they had me back on the road within 15 minutes. I was so appreciative, they were so respectful and efficient and deserve recognition for their kindness.

Keith in service was great and because of him I will... - AnitaHawkins932

Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks

Dishonest, disorganized with a great lack of Customer Care - gtcan2

This would be a 0 star if it were possible. I have been waiting for just under 5 months for parts and for service to be completed. Never received a call back, however, I called them back three weeks ago and they setup an appointment. I arrived there today and was told there may be a per hour diagnostic charge, no loaner car will be provided and that I will still have to wait for parts. I explained to them that I have two years left on my bumper to bumper warranty and that per their own service tech from the original visit back in Nov 2017, all work is under warranty. (I have purchased many cars and have never had issues trying to get warranty service completed.) It is clear that they do not want to service Fiat vehicles in any manner or any form. The Service reps were dishonest and certainly not customer oriented. Note that I called FIAT and they stated that per my descriptions all of the work I needed done would likely be covered under warranty. Thus, its not FIAT, its NAPELTON's horrific service department failing to resolve the issues. Waiting this many months and still not having the service work completed is unacceptable. **Stay clear of these guys, buy from a reputable dealer who will stand by their product. Read other reviews and heed their warnings.

We had our 2014 Fusion serviced and left with a new 2023 - Jkstuff53

We had our 2014 Fusion serviced and left with a new 2023 Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job.

I have been very satisfied with the service and - babyboomer

I have been very satisfied with the service and performance of my Lincoln Continental and I appreciate the professional experience I received from Scott

I appreciate the time Johnny Hackl in service took to go... - theaher38

I appreciate the time Johnny Hackl in service took to go over what my car needed before my road trip. He did this without making me feel the pressure of additional work that was needed to be safe on the road. Keep up the good work and I hope napleton appreciates all you do because I sure do. Thanks again.

The best dealership and service center I have... - Alpana Patel

The best dealership and service center I have experienced! They are so nice and accommodating and take care of you like family! Thank you!!

I had a very concerning issue with my new Mazda. - Agnesavra

I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊

Service department manager Dennis Tiffert is absolutely - Hristo Atanassov

Service department manager Dennis Tiffert is absolutely professional, knowledgeable and nice person. Outstanding customer service provides Jennifer Murray.

after more then 8 years Joe Ryan treat me as piece of... - Jester479

after more then 8 years Joe Ryan treat me as piece of s.... . never again buy car from them and never again go for service. i have 3 dealers close by ,but i always go to them but after today never again. Joe Ryan get a live and go somewhere else . I was wait more then 24 hours for info about my car.(never happen before). then he hang up on me when i was try get some info how long my car going to be in the shop . car was under factory warranty but he was try charge me for some things. i have extended warranty . i rate them today very bad in all categories most because of service

Dana and the other ladies was outstanding. - Mary Tompkins

Dana and the other ladies was outstanding. Dana kept me posted and my car. I appreciate her so much. For a outstanding job.

My first Cadillac, and not purchased thru a Cadillac - hutch1618

My first Cadillac, and not purchased thru a Cadillac dealer. When my check engine light came on, and after a being treated horribly by a competitor, I fortunately contacted Napleton River Oaks Cadillac!! Friendly, helpful, timely & efficient. Every interaction pleasant & professional. Problem diagnosed, part ordered, service scheduled & everything fixed… quickly! First class service operation! Thanks!!

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY - deandrerbanks

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY ARE RACIST I WOULD NEVER RECOMMEND THEM TO ANYONE

Have a 2024 RAV 4. - Wastingtime

Have a 2024 RAV 4. Want to keep a long time so I change oil every 5000 not 10000. Took in for for 10000 mile oil change. Got home and later in the day found 1/2 qt of oil on garage floor. Had to drive back to dealer and wait 30 minutes for them to tighten bolt left loose, top off oil, and clean undercarriage. Unbelievable their technician left the oil change bolt loose! Manager apologized but we could have done serious damage to our vehicle if we had been running errands, left on a trip, or didn't notice the puddle on our garage floor!!