1,340 Illinois Used Car Service Centers

I went to Hawk Nissan because I did not like the attitude - aaronlh75

I went to Hawk Nissan because I did not like the attitude I was given at Gerald Nissan in North Aurora. Andy in Service was absolutely AWESOME!!! He assisted me with everything and was completely open with what was going on with my car and what I had to do. Ultimately I ended up needing a new CVT (under extended warranty) and provided a loaner. I would recommend Hawk Nissan for all of your needs. HIGHLY RECOMMEND!!!😁 I ALMOST wanted to buy the loaner car I drove!!!

Great service, had oil change and AC check and recharge; - Jimmyred

Great service, had oil change and AC check and recharge; leak at the Schrader valve. Also had a weird smell that wasn't found on the fast turnaround when I purchased in April, they took care of it and installed a new cabin filter. Hilary was great and real attentive to my needs, highly recommended! Service is top notch!

The worst experience ever! - nancyfinn33

The worst experience ever! got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alvarez I had to get it done there. Ben quote "10/15 minutes tops and will reimburse my gas". Crock of crap. 1 1/2 hr. No gas $ plus receipt from mc Donald's in my car while they were supposedly doing inspection. Never got paper work regarding what they inspected. NEVER GO TO Honda city. They are full of lies . They suck

2 days agoTerrible place and terrible experience x2,... - stevevip12

2 days ago Terrible place and terrible experience x2, yes twice. Seth was the backbone of most of the failure, but even when he ran my credit 2 diffrent times, which were spider webbed out to way more creditors than need, he was still unable to get me in anything even with decent credit and $1000 down. Will never be back there and would never recommend this place to anyone unless you want your credit to go to waste and lots of time. I'd give it 0 if i could.

Akrim A. His thoughtfulness and genuine care averts disaster - medicine hat

Akrim A. deserves a great dept of gratitude from me. I had what seemed like a very minor condition materialize with my Jaguar the night before I had a very long drive for a client meeting. Akrim's care revealed an unrelated but extremely dangerous condition with one of my tyres. He insisted I leave the vehicle as he did not think it was safe for me. I would never have noticed this condition on my own. I had no reason to check. Without Akrim's genuine concern for me personally, my long drive could have ended very badly. Instead, I was driving a very nice and very safe vehicle provided for me as a courtesy at Akrim's insistence. Akrim and everyone at Howard Orloff, you've been great to me for 26 years!!!! THANK YOU SO MUCH for keeping me safe this time. I'd say this one is in the "Extraordinary" category. Efren Molina Loyal Howard Orloff customer

This is the worst service experience I have ever had. - HunterW

This is the worst service experience I have ever had. They took my car for a repair, and after ordering an incorrect part several times, ended up keeping my car for 5 months until fixing it. At the end of the time, we settled up with a bill and I confirmed this was the full charge, which was nice, because they had reduced the charge, which seemed like a good customer service move. Days later, I get a call that they had a system issue and forgot to bill me the full amount. This is after letting my car sit outside for 5 months, being consistently rude over the phone, and repeating the same action that resulted in the wrong part over and over again throughout. Do not become a victim of their incompetence, they had the nerve to blame me for not asking why my bill was so much less than expected, with Bret the Service Manager saying "both sides were at fault" there. Forgive me for assuming they made a wise customer service move to preserve a customer. I even told the cashier they had saved a Hyundai customer with this move! I wouldn't consider buying a Hyundai ever again in my life, and while it may just be this dealership, their interactions with corporate and Hyundai processes indicate a huge gap in oversight from management.