1,360 Illinois Used Car Service Centers

This guy is kind of a jerk when he has no chance of... - selover111

This guy is kind of a jerk when he has no chance of getting your money. Clearly he becomes "Mr. Personality" when he has the opportunity to sell something to someone. I definitely will not be buying ANYTHING from him. Seriously ... learn to be nicer to people Pat.

Hope to save you a head-ache! AVOID Jim Potts Motor Group! - neubaum

Consider yourself warned- 1 star is over-rating! I brought my Sea-Doo to them in Oct 2013 to have the starter replaced and then winterize the unit - I was told this would take a couple of weeks. Not once did they call me back during this ordeal (I called them many times asking when my pwc will be done). Ultimately I got my pwc back in May 2014 - yes, that was 7 months later. Upon picking up my unit, my invoice had charges for: winterizing, 'summerizing' ($119 to recharge my battery and drain the anti-freeze), and replacing the starter - with a note: labor prices were raised in April (this applies to replacing the starter). To top this off, when I launched my Sea-Doo three weeks later, the unit ran terribly. I tried to arrange to have Jim Pott's look at this - since something didn't seem right and to discuss the original invoice - but the various people were always busy and would have to call me back. I left my name and number four times - never got a call back. I got a recommendation to have someone else check out my Sea-Doo. After explaining the symptoms (unit starts fine, seems fine for about 10 seconds then starts bogging down, lots of smoke coming out of engine compartment) - he took a peek at the engine and had it diagnosed in a minute - Jim Potts 'mechanic' didn't reattach clamps properly and water and exhaust were spewing into the engine compartment bogging everything. He had it fixed 2 days later. His words, 'If you feel like you must go to a dealer for work - go to Nielsen's. You will pay dealer prices, but at least the work will be done right'. I told him that I will stick with him. Went to Jim Potts to discuss this whole situation with the owner - I pretty much got told to pound sand. Terrible service, no customer service.

Amazing People!, I was on my way to a ash spreading... - tbm

Amazing People!, I was on my way to a ash spreading memorial for my father in law from Shorewood Illinois to Cartersville about 320 miles. I was driving my less the two week old Audi e-Tron. Thinking getting power was as easy as getting fuel. Not the case. With less than two miles till dead. I was able to locate a charging station at KC Summers Nissan. I arrive 5 minutes till close on a Saturday afternoon. I realized after plugging in, the charge was going to take at least 4 hours till 80%. Knowing I had a situation on my hands and another 130 plus mile to travel. Pat Renfro and staff offered a loner at no charge? I was blown away because this doesn't happen where I'm from. Being a business owner for over 30 years myself, I realized businesses with trust and integrity still exist in America. Hat's off to you guys. I would recommend you people to everyone I know.

Always has my back - Brenda, chicago

Steve Porch is the best- very service oriented and works extra hard to ensure a fantastic mini ownership experience! I would purchase another mini from this dealership because the service is that good.