1,360 Illinois Used Car Service Centers

I bought a 2022 Mercedes new and experienced a multitude - Anonymous

I bought a 2022 Mercedes new and experienced a multitude of error codes from the vehicle, one of which makes the steering pull to the right while driving among other issues. After receiving 3 different loner cars and months of trying to get the issues fixed the dealership told me they can not fix the issues this car has and I MUST return their loaner car to the dealership or they will file a stollen vehicle report and arrest me. I told them I don't want my car back if it is not fixed and we are now in the process of transferring the vehicle to a different dealership. I never received any communication about the status of my car through any of this which is not good and when I called to check on its status the manager told me he doesn't want to work on it. I then got the police involved to sort everything out and we are moving forward but the bottom line is this dealership lacks communication and the knowledge to fix the cars issues. Two separate issues now and they have basically told me they don't know how to fix it. The first issue got fixed with the steering wheel shaking over bumps but I had to tell their mechanics the cpu codes to fix that! I got on the Mercedes-Benz online forums and finally found the answer to educate their mechanics who are trained way more than I am and that took months too. Ridiculous! I do not recommend this dealership to anyone, for anything. Period.

This was my first time bringing my car to the new - Fay Bowie

This was my first time bringing my car to the new Romeoville location for service, and I was extremely impressed. The facility is modern and welcoming, and the staff made me feel like a valued customer right away. The service was efficient, thorough, and clearly explained, and the attention to detail really stood out. I left with full confidence that my car was properly cared for. I’ll definitely be back to this location! Brad, the service manager was amazing and the two cashier ladies were super nice and helpful! You will not be disappointed.