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Do not do business with them. Do your research, there... - juan.medina_23
Do not do business with them.
Do your research, there are plenty of similar powersports dealerships around the Louisville area. FIRST: This place is not military-friendly. SECOND: I have bought around a dozen brand new toys in my life, from ATVs, dirt bikes, golf carts, street bikes, etc., so I know how these types of transactions are done.
Let me explain my experience. I was looking to buy a jet ski. In the beginning, everything was going well and the seller was very attentive until I committed to buying the Sea-Doo, and made a deposit. After that, communication turned difficult.
I provided them my financial institution, everything was prepared for them and all they had to do was to complete the registration papers, bill of sale, and I will be out the door. I TRUSTED THEM, they started by taking me to different sections of the dealer, parts, service, and apparel departments, I understand, I also have a degree in business and I know marketing and sales pretty well. Then, they took me straight to the ineffective finance officer. I had to call my bank institution so my bank can tell him that I can add my wife to the title. This is the first time someone told me that I cannot add my wife to the title. He was too lazy to start a new set of documents, why? Because he decided to start everything before we arrived there, how I know? They were asking me for the check amount before I even hit the road to the store.
The biggest issue was that the unit that I bought was listed on the website with an audio system and the audio system was missing. Then, they claimed it was advertised incorrectly and that unit does not come with an audio system. Really? They need to add the audio system as a false advertisement. I waited an entire week for the unavailable manager (Jose) that is so ineffective that he cannot even answer calls or call me back, he never did. Everything was managed by the vendor. That day, I was in a hurry to go back home because it was cold outside and the Jet Ski was delivered outside in the cold and I missed that. * I never saw the unit until the end, I feel they tricked me. Now they do not want to provide the missing equipment, and I'm not sure if they forgot to install it. Anyway, they need to provide the equipment as a false advertisement.
My recommendation is to go somewhere else if you are shopping in the area. Do not provide personal information to them over the phone. CHECK, CHECK, AND CHECK your equipment before you leave the store and ask them to show you whatever you want to buy first you sign any documentation. Lastly, work with your own financial institution if you decide to do business with them. * Do not work with Matt or Jose. There is a reason they have a lot of bad reviews on Facebook.
I also attached a screenshot from a complaint I placed on BBB and their response, this dealer lied again because their supposed manager never contacted me. They can reply to this review and add the management conversation with me.