They Damage my car and Refuse to fix it. - Gina
I wish I had read these reviews before taking my car here. Stay far away as possible. Had to take my car here because the person who was at fault had USAA insurance and this is their preferred provider. They fixed the front of my car fine. But also somehow damaged the sides, and broke off my antenna. They tried to tell me it was like that even though looking at the photos you can see it wasn't. Now I have to take my time and go through small claims court. I will continue to warn as many people as I can to stay away from blossom on shadeland.
Hello, all! If you're reading these reviews, I bet... - Josh_M
Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership!
I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable.
I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.
I took my car in to be worked on for a timing chain... - day58
I took my car in to be worked on for a timing chain problem. I was repeatedly told that it would be no problem to fix. I ended up being charged $1,420.00 for a car that came back to me sounding and running exactly the same way it ran and sounded when I took it to them. When I called them the next day after I also found it was leaking oil they told me that it had metal shavings in the oil from waiting too long to get the timing chain fixed and that the car would probably only last another 30 to 40,000 miles. Now why wouldnt you have said that before you decided to charge me $1,420.00 for something that you didnt fix anyway. You are liars, con artists and rip offs. I would never reccomend anyone take their vehicle to gurley leep kia service on grape rd. I should be refunded every dollar I paid you people!