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Service - Kt6
Came in for oil change. Very efficient, extremely nice to work with! Whenever. I come in for service everyone in the dealership is so nice.
Always a great experience friendly service. Get the job... - LTAULBEE0
Always a great experience friendly service. Get the job done, and done right. Always feel confident that they know what they need to do, ok.
We were in Carmel IN for a medical procedure at IU North... - jimm4448
We were in Carmel IN for a medical procedure at IU North Hospital, and decided to have a couple of concerns checked out on our 2017 BMW X3. Aaron Brandes, our Service Advisor was wonderful! Even though technically our repair of the rear hatch seal was not covered by the BMW Certified Pre-owned Warranty, Aaron and Dreyer & Reinbold decided to cover the cost after we declined to have the repair done due to what felt like a high cost to us, and the possibility we might not hang onto the vehicle for the long term. Aaron told us when we picked up the car and brought back our 2020 X3 loaner that he just didn't feel right about us driving a car that leaked in back. He also, on his own, decided to go the extra mile on an A/C issue we had been having which the AZ local dealer didn't bother with. All this and because of my lack of availability for a few days due to surgery, we had a nice loaner car for my wife to use. I couldn't recommend this dealership more, the new car guys were fun and helped us see what the new models can do, especially Robert Norton. I don't know I have ever had a more friendly and helpful SA than Aaron. Kudos to this dealership for getting the most important thing right!!
Jim and Dale Miller
They Damage my car and Refuse to fix it. - Gina
I wish I had read these reviews before taking my car here. Stay far away as possible. Had to take my car here because the person who was at fault had USAA insurance and this is their preferred provider. They fixed the front of my car fine. But also somehow damaged the sides, and broke off my antenna. They tried to tell me it was like that even though looking at the photos you can see it wasn't. Now I have to take my time and go through small claims court. I will continue to warn as many people as I can to stay away from blossom on shadeland.
Hello, all! If you're reading these reviews, I bet... - Josh_M
Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership!
I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable.
I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.