21 Indiana Suzuki Service Centers

It was a pleasant experience dealing with our salesman, - SN2935

It was a pleasant experience dealing with our salesman, Derek Moore, and to have the Sales Manager, Nick Bosak, introduce himself to us. There will always be some tense moments as the wheeling and dealing moves forward and especially coming to acceptable trade-in value and price of vehicle in closing. Having just purchased our new 2024 KIA Sportage PHEV in Vista Blue exterior and Black leather-like interior is gorgeous to us. Even a staff member from the Service Department came to us and introduced themselves and helped clarify the new vehicles oil change frequency. If zero is terrible to 10 extremely satisfied. I would give a rating of 10+ to Bosak KIA dealership located in Burns Harbor, Indiana. One thing to know about the KIA warranty it is not a full five-year / 60,000 mile warranty that was expected. It is 3-year / 36,000 miles warranty and modifies upto more limited warranty coverage of 5-year / 60,000 miles. Plus, there is more warranty coverage for roadside assistance, powertrain and PHEV components as well. So far we love the vehicle and does exactly what our salesman explained, but must say there is more to learning a PHEV vehicle. If you plan on buying a PHEV or All Electric make sure you get a 220 volt charger. The charger that comes with the vehicle is dedicated to 110 Volt and to fully charge the battery from 1-mile to 34-miles (battery size is 13.8 Kwh) took 22-hours. If used a 220 Volt charger takes 2 to 3-hours. My wife and I highly recommend this dealership and it's staff.

BEWARE IF YOUR FROM OUT OF TOWN!!!! - never again

8/4/17 well they are friendly enough but if your from out of town watch out!!!! My car was towed there, they tell me I need a water pump, so I say go ahead for about a $100.00 or so more then it would cost at home. It's suppose to be under $500.00. Then afterwards when I think I can go home they bring it out & it runs worse then it ever did. misfiring so bad the car shakes & then they tell me it needs more work but they don't know for sure if that will fix it but they will need another $1,300.00 on top of the almost $600.00 I already owe (what happened to under $500) this is with a $24.00 an hour discount, REALLY!! so instead I had it towed 140 miles back home to a mechanic I trust! Well had my mechanic check it out they forgot to put 4 bolts, in 2 to the air pump & 2 to the bracket, vacuum line not hooked up on the air pump & also on the water pump the gaskets had way to MUCH permatex & was already ripping & if this wasn't enough the part they were trying to sell me was gonna be $500.00 if they could find it but remember it might not fix the problem well he was right about that, it didn't need that part & now it's running great so glad I had it towed home I sure wished I would have done it to begin with I would of saved $400.00 I think they ripped me off!!! I also noticed on their website all the comments were good really I wonder why they don't show the bad ones. 10/24/17 THIS IS A REBUTTAL TO THE ABOVE POST: I would like to add that I did jump the gun a little bit, I had called quite a bit & asked for the owner I was sent to v/m & just hung up, so finally I left a mess. the owner c/b the next day & I was gone. Now the last 2 days I've left mess. & this morn. Jay c/b he was the gentlemen who drove me half the way back on 7/3/17 because I had no transportation & with it being the holiday, as I said before he was very friendly. the owner felt that I really didn't give him a chance to fix the problem which I guess I really didn't, I should of been on this a lot sooner but life is busy. Anyhow after talking w/ Jay it looks like we have came to an agreement. He assured me that they try to help people as much as they can & I don't think anybody else would of drove me half way back to Ft. Wayne & it did keep my grandson & me from being stranded. 11/7/17 a follow up to our agreement Well of course they try to cheat me again I told Ray I would agree to half of my money back which is around $280.00, so last week I get a check for $200.00 so instead of bad mouthing them this time I thought I would give the owner another chance so I called today & his words sometimes we just don't get what we want when it comes to an older car like yours & I have done all I can do. I think all he wanted was the bad review off his page & he also reminded me that he's been in business for 30 + years well what ever maybe they just try to rip off people from out of town! I like how they put not implying a warranty, but isn't this check proof of their guilt, thank goodness I called the credit card company again & they gave me more time Re: this matter. So let this be a lesson to you all, if you charge something on your credit cards you have 90 days to file a complaint & longer if you keep in touch with your credit card co. SO OUT OF TOWNERS BEWARE OF THIS COMPANY!!!!!!!!