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Service area staff are always eager to help with any... - Tngrampa
Service area staff are always eager to help with any issues you may have with your vehicle.
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
Recommend this service centre - Connie Shaw
During a difficult url time the service centre personnel went above and beyond the normal service. Both Jim Killough and Paul Simmons were friendly, knowledgeable and helpful throughout the service process. Great job guys. I will certainly recommend this location and will be taking my car back in the future.
Went in for my free oil change, estimated wait hour to... - jpankr1995
Went in for my free oil change, estimated wait hour to hour 15, hour 30 young lady comes out and service reccomend two new tires, declined mentioned how long it had been she suggested declining the wash job I agreed. At an hour 50 car pulled up hour 55 they call me cost 46.71. Service manager busy on phone I'm done leave go to front ask for manager over service manager they send me back to service did not go well. He wanted me to go back to my car get items bring back to service then make another trip to leave, I just left
Worst Experience. Ever! - cboz
I have probably had the worlds worst experience at this dealer in the last day. It all started this morning when I had an appointment at 7:30 (for which I was 15 minutes early) to drop my car off. Which is a 2012 Fiat 500. I got there and the person at the desk didnt tell me any ETA or anything like that, for which I expected because I didnt really know the problem in the first place. The real issues started around 11:30 AM when I called to check on my car, but when I did I came to find out that NOTHING had been done on my car because they only had 2 techs that can work on my car. I took it as a mistake, and continued on my day. I called again about 3:30 or so and asked the same thing, and this time I was told the same thing "they havent gotten to it yet" and I began to get a little bit upset. About 4:30 rolled around and me and my wife decided that we just needed to cut our losses and go to a different service center to get the work completed in a timely manner. I called Eiris (the gentlemen that I had been talking too each time) and told him this and he said "I will just park it across the street at Best Buy with the keys locked in it" which I accepted because we needed our car back. We did tell him it would be later in the evening, for which he said that was fine.
We finally got there to pick it up about 8:45 PM but the car was still in the lot. We were lucky enough to find one of the gates still open so we could get our car out. We went in, got in our car, and started to leave. There were two gentlemen standing outside of what looked like the service back entrance so we asked them for our other key that they had, and refused because "they were locked up" and pretty much just told us tough luck. When asked why they didnt do anything with the car they told us "6 people called in, so we were short handed" and this just seems like a cop out and they just didnt want to tell us that they forgot about it or something like that.
I must say, that I am very upset with my experience with this dealership, and I will be contacting the GM or Manager of service there to talk about this.
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!