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BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again. When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!! Never again...
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
They treat you as if you have been coming in for years... - dbenton
They treat you as if you have been coming in for years and they have known you forever. Great customer service. That is why I will buy another Saturn when we are ready. I have traded at other dealerships in the past and they all seem to not really care that you are there or not. No personnel relationships. That is very important to customers these days.