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If you buy it from super car guys you will get half a..... - autofbozarth
If you buy it from super car guys you will get half a.. Service I paid 5000$ for device plan they didn't have a socket to fit my Toyota lugs so they didn't rotate the tires not to mention the rest. They don't have a updated list of people for service so I just picked one but his name is Caleb German
Excellent Staff! I own two Foresters and I bring them... - Kyle C
Excellent Staff! I own two Foresters and I bring them here for every service. I have always been treated well. They even wash my car after service.
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
The reasons I will not buy from Joe Self BMW - Rhonda Wills
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap off the extender. The last time I took the car in to be fixed, the service manager told me that it was as good as it was going to get and they would not repair the car again. When the lease expired, I turned the car in and explained that I was very disappointed in the service and response. The manager I talked to at that time was very cold. I next bought a Mini from a Kansas City dealer, and then a BMW X3i from the Kansas City dealership, solely because of my bad customer service experience at Joe Self. When I recently got notice that my BMW was due for yearly service, I called Joe Self BMW dealership since I live in Wichita and asked for an appointment for service. I have to assume that Joe Self BMW is reimbursed by BMW for annual maintenance and Joe Self is not doing the annual maintenance out of the goodness of its heart. I asked for a loaner car since that is one of the advertised "perks" of Joe Self. I was abruptly told that at the direction of Mr. Self, that the dealership would not provide loaner cars to those BMW owners who did not purchase the car from dealership. I love the cars, but the dealership leaves a lot to be desired and will certainly not get my business in the future. Cannot recommend this dealership to anyone.
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
Fantastic people and a great service department. - sb
Money replaced my head gaskets and did other repairs on my 2007 Outback. Everyone was helpful and Trisha and Mark were very polite and easy to talk to.
Everything was done as described and came in on cost. I could not be more pleased and Money has all my future business for either repairs or a new vehicle.
Scott Brown, JC, Kansas
This Team goes above and beyond to Service your vehicle.... - Sandra Sue
This Team goes above and beyond to Service your vehicle. I had a situation with a Recall on my 2020 Outback. A huge Thank you to Craig, Jordan, Chris, Patrick and Kai. 3rd time was the CHARM to get this Recall complete.....they actual came to me....2 hours away to complete this recall. Great job!!! Thank you to all of you at Subaru for the outstanding support and service. I refuse to take my vehicle any where else!