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Make sure your car is safe to drive.
Leticia took care of my problem with Randy She took care... - debbierudasill54
Leticia took care of my problem with Randy
She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me
EVERYTHING AT MATT BOWERS SERVICE DEPARTMENT IS ALWAYS ON... - KEVIN.STARR
EVERYTHING AT MATT BOWERS SERVICE DEPARTMENT IS ALWAYS ON POINT, PROFESSIONAL AND TOP NOTCH. I HAD MY CAR DIAGNOSED FROM A PREVIOUS VISIT THAT THIS SERVICE WAS DUE, BROUGHT IT IN ON A DRIVE UP VISIT AT A LATER DATE, AND WAS TAKEN CARE OF IN THE MOST TIMELY MATTER WITH A GREAT PRICE FOR THE SERVICE.
Sent me out of routine service with lugs unscrewed twice.... - Ronaldjfrench
Sent me out of routine service with lugs unscrewed twice. Resulting in wheel coming off Criminal negligence and General manager has not responded. He has refused to offer apology or replacement for this car which we can no longer drive
Good Communication - Leo1967
Tara did everything she promised in a timely manner. Communication was frequent and good. Warranty repair done perfectly. Car was washed and vacuumed for me. Car was ready and parked up front for me when I arrived.
Horrible Experiences in the Care Service Dpeartment..... - SRX11
I did not buy my Cadillac from this dealership so I cannot fairly say anything bad about the sales process , the bad experiences I have had are with the care service department, it has by far been the worst I have experienced in my life! I have received better service at the Chrysler dealership when I had a Jeep. First, they require you to "schedule" an appointment to bring your car in, which might be reasonable for routine maintenance work..i.e oil changes etc or mechanical minor problems that allow you to still be able to drive your vehicle. But after getting a jump off I drove straight to the dealership car care service and was told I didn't have an appointment so I could leave the car or wait for whenever possibly a technician could look at. I waited 7 hours before a tech looked at my car and replaced the battery. Learning from the first experience, I scheduled an "appointment" to take my car in when my engine light came on....and still my sat there for 3 days and NOONE had even looked at it! HORRIBLE!!
Your Team is just great. - cynthia bogda
Dear Mr. Ettleson,
I am writing this letter regarding the new Cadillac I purchased on Friday January 30, 2015.
Our sales men has been Mr. Ray "Charles Gandurski for more then 20 years. My husband and I have owned a Cadillac since 1971.
Ray is a great guy to do business with. We purchased the 2015 SRX. We had the SRX 2004, 2008, 2011, and now the 2015.
Your cooperation in this matter is greatly appreciated.
Thanking you in advance.
NEVER WILL BUY GMC / communication terrible - Ksballow
My car which is not even a year old has been in the shop 3 times for the same issue. We came and picked it up, started the vehicle and the first thing that happened was the popping noise, this only means to me that the problem was not fixed and will happen again sooner than later. Not to mention the popping noise wasn?t fixed. My car is STILL running rough. I am EXTREMELY irritated, disgusted and fed up with this. Being that my husband works shift work, most days it is me bringing my child to school, never to know if we will be getting into a car that will start it?s issue yet again. I have owned a Chevrolet Trailblazer, Chevrolet Traverse and drove them over 100k, this car will never be driven that much. Not only has the issue that it has gone in the shop for 3 times, but most recently while it was there they also had to figure out why my gas gauge just quit working.
I have NEVER spent the kind of money I spent on this car to have the trouble I have had, the rattles it has and the aggravation of driving over an hour to bring it to the dealership. Which is a GM issue , as no dealership wants to look at your car that is closest to you when something is wrong, provide a courtesy car because I didn?t buy from that dealership.
So GM what are you going to do to provide satisfaction , because right now I have a 40k + car sitting under my carport that I am at my wits end with.