627 Louisiana Nissan/1000 Service Centers

Appreciative - Keri74

I had to order a small part for my Camry. When it came in they offered to wait for me to come pick it up even though they were suppose to close at 5:30. I told them that my steering wheel was also shaking when I drove, the parts guy Anthony said he would wait for me so he could look at it when I got there. I got there right at closing time and when he looked at my car ( I had previously been told I needed new brakes) he felt my tires and discovered that my one of my front tires was fixing to blow, wires were exposed on the tire. He told me that he couldn't let me leave there with a tire in that bad of shape and offered to put my spare on. He then priced a new tire and I decided to buy 4 new ones. Even though this was now past the time for them to go home they stayed and put my new tires on. I can't tell yall how thankful I am for all that they did for me. Maybe even saved my life! And they all did it with smiles and no complaints for staying late. So thank you to the Parts and Service dept for putting my safety first!

So I made an appointment a few days ago to get my right - Steelehotshot

So I made an appointment a few days ago to get my right front CALIPER replaced, it got stuck so badly that it ate up my pad and gouged my rotor, and I clearly explained this to the service department and was assured that it would be taken care of right away, my appointment was for today at 2:00, so I decided to come in at 8:15 this morning to explain again what the problem is and if it could get done earlier, I was told “again” that they were more than aware of the issue and I was scheduled for QUICK LANE, I told Kelly that it was going to need a tech to do It, in which I was told that she knew what my Truck needed. I left the dealership and returned around 1:00 pm to get my truck done, after waiting for a couple hours I was told that NO, my truck would not be fixed today and could I leave it for a couple days, I explained that I do hotshot trucking and I don’t have the time to wait for it because I need to get it on the road, and I also asked for a loaner to which I was told NO, your service manager tried giving me excuses as to why it couldn’t be done today, I was so mad when I left there today, I passed up a 3200.00 load today because I was told that it would be fixed today, and it wasn’t. I was referred there by a member of my Facebook hotshot trucking group, I will be telling everybody I know of the HORRIBLE SERVICE I had and the broken promises of your company. I also let FORD EXECUTIVE OFFICES know as well, I’ve been working closely with a lady from there to address these issues. So now I’m forced to go down the road with dangerous faulty equipment.

The amount of money standard Mai will break you , on a - edjohn777@ aol.com

The amount of money standard Mai will break you , on a maintenance required every 6-9 months will average 700 dollars and just today found they planned to work on my vehicle which wasn’t wattanted

We. Are Happy the way service took care of our problem... - DAHUTCH

We. Are Happy the way service took care of our problem that’s why we keep coming back l give a 10 overall approval Thank you

I went in to get an oil change, tire rotation, and a tire - Mlml4724

I went in to get an oil change, tire rotation, and a tire fixed. Three days later tire light came on. The exact tire that was supposed to be fixed was not fixed but I was charge for it tires was supposed to be rotated but was not went back to the dealership the service manager was rude and denies everything it is a shame to go somewhere to get work done and the work was not done.

Your Team is just great. - cynthia bogda

Dear Mr. Ettleson, I am writing this letter regarding the new Cadillac I purchased on Friday January 30, 2015. Our sales men has been Mr. Ray "Charles Gandurski for more then 20 years. My husband and I have owned a Cadillac since 1971. Ray is a great guy to do business with. We purchased the 2015 SRX. We had the SRX 2004, 2008, 2011, and now the 2015. Your cooperation in this matter is greatly appreciated. Thanking you in advance. Cynthia Bogda

Honest. - kingrob

Honest. Professional. Friendly. Polite. Always ready to do what it takes to get the customer back on the road as quickly and efficiently as possible. A++

Amazing dealership with outstanding service! - mroyer

Amazing dealership with outstanding service! They always get the job done! I will continue to do business here without a doubt.

My service engine light came on. Even though we were in... - gaymaxwell

My service engine light came on. Even though we were in the quarantine phase of the Covid-19 I was afraid there may be damage if the issue was not resolved. I called Jordan and she took care of getting my appoint set. Once I had arrived at the dealership Jordan dealt with the process in a very professional manner and I was out of there within a matter of minutes. I have always been satisfied with every department of this dealership. Jordan is normally my service rep and she is excellent at her job!

Friendly very courteous easy to work with very - artalderman

Friendly very courteous easy to work with very knowledgeable about vehicle that was getting service work done

Totally Awesome Dealership - sweetd

Wow is all I can say. I had the opportunity to visit Jim Taylor in Ruston. Larry Gipson was just totally awesome. He knows his vehicles very well. His knowledge made it a lot easier for me. Thanks I will be back again for my next purchase.

I visited Harvey Toyota a few weeks ago for a service. - mmitchell19621

I visited Harvey Toyota a few weeks ago for a service. I have to rave about the super nice young man, Devin that took care of us. It is really nice to have a smiling face walk out to you on a not so pretty day. Devin stayed in contact with us during the service. He is very polite, professional and has wonderful manners. It is nice to see young people in this service area again and ones that actually like to work. We give Devin 1000 stars all around. Thank you for your smile and wonderful compassion for us elders. We will definitely be coming back for his help.

Great place to buy a vehicle and great place for service; - Jack Lejeune

Great place to buy a vehicle and great place for service; awesome staff. They make you feel at home. Several friends have made great deals here. I'm definitely coming back to John R Young for my next vehicle.

On 3/21/24, we had an 8AM appointment to get a Recall - ahudman

On 3/21/24, we had an 8AM appointment to get a Recall done on our vehicle in ElDorado. After waiting in ElDorado for over an hour, they came to tell us that they could not do our recall there, but Karl Malone Toyota of Ruston could. I called them on the way & the lady said that they could work us in. From the time we walked in the service department, Greg Winnon & the service team did everything they could to get our recall done. At lunch time Greg gave my wife and I each a gift card to the Mexican Restaurant next door. I couldn't believe it. I thanked him very much. We went and ate a very good lunch, came back and they were just finishing our vehicle. I thanked Greg again and told him that we even got Sopapillas with vanilla ice cream too. The next time we need service on my wife's vehicle, we will drive to Karl Malone Toyota of Ruston. I greatly recommend them for any of your Auto Service needs. The next time we need to buy a new vehicle, I will be checking with Karl Malone Toyota of Ruston first. Thanks for Excellent Customer Service!!! Alex Hudman