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Extremely customer friendly and professional. Jeff... - RICH19
Extremely customer friendly and professional. Jeff Danlange went beyond my expectations working with Subaru motors to make sure they had a satisfied customer. I couldn't be happier with the service that was provided. It is very comforting to know that Customer satisfaction remains a priority with Bryan Subaru not only at the time of the sale but for the long-term. This was our first Subaru and I am looking forward to purchasing another Subaru form Bryan Subaru when the time comes.
Top Reviewed Service Specialists At This Dealership
Service Appointment Coordinator
I had a good experience. - subarumatty
I have use Giles service twice, and each time I have had a good experience. The man at the counter has always treated me well and been very professional. So far, so good.
I'd used the service center for years, since they... - CPB
I'd used the service center for years, since they originally opened.
In summary Harvery Subaru intentionally withholds insurance information to prevent customers with vehicle damage from filing claims. They don't even let their managers know the insurance policy information.
January 28th 2020 - Dropped my car off for EVAP leak and airbag recall. Well, we know what happened with 2020. Covid hits, dealership understaffed, etc. I check in every few weeks to see how things are going, they struggle to figure out the evap leak.
May 2020 - I speak to them again about the car. They say the recall is complete, but still trying to figure out the evap. I mention I'm just nervous about being down to one car, in case something happens to my old Honda. They assure me that they could probably get me a courtesy car if it comes to it.
June 10th 2020 - After some infrequent progress updates every few weeks. I get a call that they identified my evaporate leak issue and want authorization to order parts.
June 10th. Service manager calls me to let me know they have identified the problem with the car and ask approval to order parts. I give the go ahead. They also mention that 4/24 a hail storm hit and my car suffered damage. I'm understandably bummed, but ask if they will just file with their insurance and fix it. They explain they are not liable. (Mentally alarms are going off)
I speak to Liberty Mutual, they kind of laugh at my story. Indicate that the dealership/service center would file a claim with their liability insurance.
I call back, but service manager isn't available. Speak to the normal service person, she says "oh, it is just windshield damage." I am slightly calmer, since glass isn't a huge deal she also mentions they have had my car so long surely they can work something out. I stress that my insurance said they would need to use their liability coverage. She says she would double check with the service manager and call me back. She never calls back.
June 11th, I tell a friend of mine that lives close to this dealer the tale and ask him to take some photos for me.
June 12th, he takes some pictures for me.
Viewing them I'm not pleased, every panel on the car is damaged. Call them and ask to escalate to the service manager. I'm on the phone with Liberty filing the claim when he calls. Swap over and try not to bite his head off, but point out they carry garage liability by law, so if they were in possession of my car why not use it?
June 15th, spoke to Subaru corporate, they explained they can't force the dealership, since independent, but that they can understand why this isn't my fault. They left the car outside for months. They opened a case and said they will try to work with the dealership to resolve.
Subaru corporate calls me back later, and confirms dealership has no insurance that would cover this, offered to give me $500 towards deductible as goodwill based on how many Subaru's I have owned/still own.
June 20th, Spoke to a friend that is an attorney specializing in insurance. She explained that it isn't the dealerships decision to deny filing a claim. Also they they have to share the insurance information with me, so that I could file a claim. She also explained it isn't an act of god is there was forecasted weather and that they didn't take steps to protect the vehicle while in their custody.
I asked Liberty about that and they confirmed, that it is my right as the consumer to be able to file a claim on their insurance.
After speaking to the dealer on a recorded line, they initially were refusing to share that information and said that there would be no point. They sort of froze and said they cannot make any statements and I would have to speak to their attorney.
Once I asked them to state that they were refusing the information they managed to find out the insurance company from the Accounting department. However, they would not give me the policy number.
June 23rd, The insurance company was able to look it up in their records and I filed a claim for the hail damages.
Service - Rebecca.Dauzat
My Dealership of choice! Very friendly and knowledgeable. I feel very comfortable everytime i visit the dealership. I recommend Southern Chevrolet to all my friends and family.
Very poor service department , especially the service Mng. - Cvppool
01/09/2020 went in for 12k mi. ser. on 2019 Forester. Told ser mng oil was overfilled at 6k service so have tech check when done. Was overfilled again almost an inch above full mark. Tires not rotated either. Service mng. said he didn’t know what marks on dip stick I was talking about. He said Subaru policy was to not rotate tires if wearing evenly. They rotated at 6k mi. tho. The purpose of rotating is to keep tires from wearing unevenly and too much oil blows seals and gaskets. I left mad and will not be back. Once you buy you’re no longer important to them!
Exactly what i expected - Tyler Drude
Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.