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Excellent service! Took great care of me and my car! I... - Danielle
Excellent service! Took great care of me and my car! I will never use another dealership again! Highly recommend if you are buying new or used!
I question my loyalty to Subaru after today's encounter.... - bluenomore
I question my loyalty to Subaru after today's encounter.
I brought my car in for a 60k service, Maine inspection, to check the battery (as it had needed to be jumped recently), and to check for a cause to a rubbing noise that increased when my speed increased.
I got a phone call to authorize battery replacement and a call when the service was complete. On inspecting the car in the parking lot, my husband checked the rear passenger light which he had noticed being out when following me down to the appointment. I forgot to mention it to service, but assured my husband they would see it during the 60k service and state safety check. They did not.
In addition, the engine hood latch, which I have difficulty having catch on occasion, also did not close properly when I checked for the new belt, etc, I had just paid for. The latch had been cleaned but did not work properly.
For $943.93, I have no confidence in the service I received, and I was chastised and disrespected by the manager and owner of the dealership.
This is my fifth Subaru. I have never had such a horrible customer service experience anywhere in my lifetime. This is extremely disturbing when, in fact, a little common courtesy and humble admission of an oversight would have sent me off forgiving a missed bad bulb and a poor judgement call on not calling about the latch. Instead, I now question if my next vehicle will be a Subaru.
Colorado visitors treated very well! - Rod Schleicher
We had driven from Colorado pulling a small trailer with our 2016Subaru Outback and were on our way back home when it was time for an oil change. I had pulled off the highway in Augusta and saw the sign for Charlie's Subaru and another that said "Express." We pulled in and had the oil changed. The service person in charge pointed out a problem with wear on our rear tires. The service department not only aligned our wheels but discovered damage in one of our tires. They offered to replace our tires with identical new-car take-offs at nominal . We agreed to all that, and the cost was less than half of what I had expected. The young man seemed genuinely concerned for us. I have been in this situation before (not with the Subaru.) and have been taken to the cleaners. Charlie's service department had us on our way in 2 and a half hours, and we returned to Colorado safely.
We bought a 2015 Forester new and had regular service... - Captain.randy.jones
We bought a 2015 Forester new and had regular service done but not with them. The engine blew up at 79,000 miles. The general manager was almost laughing when he told me to call Subaru directly as he never serviced the car and would not help at all. I'm glad he was amused, I will never recommend or buy a Subaru from them again. I am a mechanic and would never treat any customer this way. I hope they are all still amused and laughing at this.
I used the Patriot Subaru Express Service . No... - sanford77
I used the Patriot Subaru Express Service . No appointment needed. It was quick and easy. The staff was very friendly and helpful. I would highly recommend this dealership for car purchase and service.
Went to them for a tire issue on a brand new Forester... - Forester2020
Went to them for a tire issue on a brand new Forester Sport. Great customer service but I couldn’t believe they have no facility there for washing cars after the service is completed. This is a standard part of any dealership service I’ve ever had with any make of car, anywhere in the US.
Efficient. - Rod
The sales person, Kelly, was very helpful during and after the sale. As "tires for life" dependent on maintaining a complete file of service I would recommend keeping personal records. High service costs more than pay dealership for tires.